ServiceNow Architect

AVENSYS CONSULTING (UK) LTD; Greater London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A UK-based Tech Consultancy is seeking an experienced ServiceNow Technical Architect to lead the design and implementation of enterprise-scale ServiceNow solutions. Responsibilities include defining architectural standards, providing technical guidance, and overseeing platform governance. The ideal candidate will possess a strong understanding of ServiceNow modules and demonstrate excellent leadership and communication skills. Qualifications include relevant certifications and extensive experience in cloud platforms and ITIL processes. This role offers a hybrid work model in London.

Qualifications

• Extensive hands-on experience with ServiceNow modules like ITSM, ITOM, and ITBM.
• Strong knowledge in scripting and automation tools.
• Solid understanding of ITIL processes and governance frameworks.

Responsibilities

• Define and maintain ServiceNow architectural standards and frameworks.
• Oversee platform governance, upgrades, and integrations.
• Provide technical guidance and mentorship to teams.
• Architect integrations with enterprise systems.
• Establish and enforce security policies and compliance requirements.
• Collaborate with stakeholders for ServiceNow strategy alignment.

Skills

ServiceNow platform architecture

JavaScript

ITIL processes

Cloud platforms (AWS, Azure, GCP)

CI/CD practices

Education

ServiceNow Certified Technical Architect

ServiceNow Certified Implementation Specialist (CIS)

ITIL v4 Foundation certification

Tools

IntegrationHub

Flow Designer

Job description

Role

ServiceNow Technical Architect (Look for immediate joiners)

Contract duration

6 months

Location

London, UK (Hybrid for 1-2 days / week)

Overview

We are seeking an experienced Technical Architect to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.

Responsibilities

• Architecture & Design: Define and maintain ServiceNow architectural standards, frameworks, and best practices. Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs. Lead technical design sessions and translate business requirements into technical solutions.
• Platform Ownership: Oversee ServiceNow platform governance, upgrades, and integrations. Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture. Drive automation and innovation across IT processes using ServiceNow capabilities.
• Technical Leadership: Provide technical guidance to developers, administrators, and implementation teams. Review and approve solution designs, configurations, and customizations. Mentor junior engineers and promote knowledge sharing across teams.
• Integration & Automation: Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms). Implement automation workflows, orchestration, and API-based solutions. Ensure seamless CI / CD pipeline integration for ServiceNow deployments.
• Governance & Compliance: Establish and enforce coding standards, security policies, and compliance requirements. Conduct regular audits of ServiceNow configurations and customizations. Provide reporting and analytics on platform performance and adoption.
• Stakeholder Engagement: Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals. Act as a trusted advisor for ServiceNow roadmap planning and solution adoption. Communicate complex technical concepts to non-technical stakeholders.

Required Skills & Qualifications

• Technical Expertise: Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM). Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub. Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI / CD practices.
• Process Knowledge: Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM / ITOM.
• Soft Skills: Strong leadership and mentoring capabilities. Excellent communication and stakeholder management skills. Analytical mindset with problem-solving abilities.
• Preferred Qualifications: ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations.

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