Service Transition Professional' (Exeter (R620), Exeter, United Kingdom)

BT Group; Exeter; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A major telecommunications company is looking for a Service Transition Professional in Exeter to ensure new services are smoothly introduced. This role requires managing stakeholder relationships and maintaining compliance with ISO standards. The ideal candidate will have strong experience in service management and ITIL processes. Competitive salary and benefits include a bonus, pension scheme, and 25 days leave. BT offers flexible working, allowing 3 days at the office and 2 flexible days.

Benefits

10% on target annual bonus

BT Pension scheme

Private virtual GP appointments

25 days annual leave

Flexible working model

Enhanced women’s health support

Qualifications

• Excellent stakeholder management skills.
• Proven experience delivering Service Transition or Service Management activities.
• Confidence using Service Transition tools and processes.
• Excellent organisational and prioritisation skills.
• Proactive, customer-focused mindset.

Responsibilities

• Identifying and managing changes to new or existing services.
• Coordinating multiple stakeholders and managing exceptions.
• Leading quarterly Post Implementation Reviews.
• Maintaining ISO 20000 compliance and monitoring KPIs and SLAs.
• Building strong customer relationships.

Skills

Continuous Improvement

Change Management

Customer Relationship Management

Decision Making

Quality Assurance

Education

ITIL 4 Foundation qualification

Tools

Service Transition tools

Job description

Service Transition Professional (Exeter (R620), Exeter, United Kingdom)

Job Req ID: 52670

Posting Date: 26th November 2025

Function: Service

Location: Exeter

Salary: Competitive + excellent benefits

Why this job matters

As a Service Transition Professional, you’ll play a vital role in ensuring new and changed services are seamlessly introduced into live operation for the Devon and Cornwall Police ICT environment. You’ll be the bridge between projects and operations, ensuring every service meets the required standards before go‑live. Your work ensures stability, compliance, and confidence in the technology that supports critical policing services.

Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.

What you’ll be doing

• Identifying and managing qualifying changes to new or existing services through the Service Transition process, ensuring compliance and successful onboarding into live operations.
• Coordinating multiple stakeholders — balancing customer needs and BT priorities — and managing exceptions to achieve the best possible outcomes for all parties.
• Leading quarterly Post Implementation Reviews to drive continuous improvement, share best practice, and enhance future project delivery.
• Maintaining ISO 20000 : 2018 compliance, monitoring KPIs and SLAs, and recommending improvements to strengthen Service Transition performance.
• Building strong customer relationships through regular engagement and site visits, influencing key stakeholders to embed ITIL principles and support service excellence across the Devon & Cornwall Police ICT contract.

The skills you’ll need

Continuous Improvement

Change Management

Customer Relationship Management

Decision Making

Quality Assurance

What we'd like to see on your CV

• Excellent stakeholder management skills, with the ability to influence, negotiate, and build trusted relationships across all levels of BT and customer organisations.
• Proven experience delivering Service Transition or Service Management activities in an ITIL-aligned environment, ideally with knowledge of ISO 20000 : 2018 standards.
• ITIL 4 Foundation qualification (or equivalent experience) and confidence using Service Transition tools and processes.
• Excellent organisational and prioritisation skills, with the tenacity to manage multiple deadlines and see tasks through to completion.
• A proactive, customer‑focused mindset - demonstrating ownership, collaboration, and clear, confident communication.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave : receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support : including help with menopause symptoms, cancer screenings, period care and more.
• 24 / 7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE

Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.