Service Technician

Trek Bicycle; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading bicycle company in Greater London is searching for a Service Technician. This role involves hands-on bike servicing, troubleshooting repairs, and fostering strong customer relationships. Candidates should possess a positive attitude, excellent communication skills, and a strong willingness to learn. Exceptional benefits are offered, including generous annual leave and discounts on bike purchases. Join a vibrant team dedicated to quality service and customer satisfaction.

Benefits

25 days annual leave plus bank holidays

Discounted employee purchase scheme on bikes

24/7 employee assistance program

Gym membership discounts

Annual paid time off for charity work

Qualifications

• Positive, team-focused mentality.
• Warm and approachable manner.
• Drive to help others.
• Ability to learn new service methods.

Responsibilities

• Troubleshoot repairs and service bikes.
• Build relationships with customers.
• Work hands-on with new bike models.

Skills

Self-motivation

Customer service

Communication skills

Attention to detail

Eagerness to learn

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for

Position: Service Technician

Location: Battersea

Job Type: Full Time

What you’ll do

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands‑on brand‑new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service, a willingness to learn, and a real motivation to build skills as a technician.

What you’ll bring to the team

• Self‑motivation, a positive, team‑focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top‑notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!