Service Team Manager

Jago Consultants; Weybridge; On-site; GBP 40,000 - 52,000; Full time

Job summary

Jago Consultants, on behalf of our client, a large prestige dealership in Weybridge, seeks an experienced Service Team Manager to lead a small team within the service department, reporting to Aftersales Manager. The role focuses on coaching staff, cost control and load planning.

The ideal candidate has proven service leadership, a strong stable career path, and ideally a prestige background. In return you'll enjoy excellent facilities, long-term career progression, and a rewarding package.

Qualifications

• Experienced and established Service Advisor / Assistant Service Manager / Reception Manager / Workshop Controller.
• Must demonstrate leadership and ambassador for the brand.
• Stable career path with a track record of success.
• Prestige dealership background preferred.

Responsibilities

• Manage, coach and motivate staff to deliver high quality service.
• Control cost management for the service department.
• Plan workshop resources and load optimisation.
• Monitor performance with the Aftersales Manager.
• Analyse performance to identify weaknesses and drive targeted marketing.
• Review CSI surveys and monitor customer satisfaction.
• Ensure Vehicle Health Checks, upsell conversions and follow-up of deferred work.
• Maintain cleanliness and quality control of workshop.

Skills

Service Manager experience

Leadership

Brand ambassador

Prestige dealership background

Job description

Our client operates a large prestige dealership and due to an internal promotion are looking to recruit an experienced and successful Service Team Manager to run a small team within the service department on a daily basis, reporting in to the Aftersales Manager.

The role will suit the following:

Service Manager

Team Manager

Reception Manager

Workshop Controller

The Role

• Managing, coaching and motivating employees to ensure a high quality of staff.
• Controlling cost management for the department
• Compiling and maintaining a resource plan for the workshop and load optimisation.
• Together with the Aftersales Manager, monitoring performance against agreed targets.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Reviewing CSI surveys and other measures for monitoring customer satisfaction.
• Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process.
• Guaranteeing cleanliness and orderliness of workshop and ensuring quality control of all completed tasks.

About You

• An experienced and established Service Advisor / Assistant Service Manager / Reception Manager / Workshop Controller who is successful in their current position
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Ideally you will have prestige background

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package