Senior Service Advisor â Team Leader Opportunity

Holt Recruitment Group; Maidstone; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Departmental bonus

CSI bonus

Saturday pay

Clear progression to Service Manager

Job summary

Holt Recruitment Group is seeking a motivated Senior Service Advisor to join a main dealership Aftersales team in Maidstone. You will support daily Service Reception operations, lead a small team of Service Advisors, and drive high CSI scores and efficient workshop loading.

The role offers a clear path to Service Manager, a competitive salary from £35k with OTE £40k–£45k, and a supportive, professional environment in a busy automotive setting.

Qualifications

• Experience as a Service Advisor or Senior Service Advisor within a main dealership.
• Previous team leadership, mentoring, or supervisory experience (preferred).
• Strong customer service and communication skills.
• Commercial awareness with upselling experience.
• Organised and able to work in a fast-paced environment.
• Ambitious and motivated to progress into a Service Manager role.

Responsibilities

• Support and lead a team of Service Advisors.
• Oversee day-to-day Service Reception operations.
• Deliver outstanding customer service and maintain high CSI scores.
• Manage bookings, job allocation, and workshop coordination.
• Drive upselling of additional work and services.
• Handle customer queries and escalations professionally.
• Monitor performance and support team development.
• Work closely with Aftersales and senior management.

Skills

Customer service

Communication

Upselling

Team leadership

Job description

Senior Service Advisor Team Leader Opportunity (Automotive)

We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.

LOCATION

Maidstone, Kent

JOB TYPE

Full-Time | Permanent

SALARY & BENEFITS

• £35,000 basic + OTE £40,000£45,000
• Departmental bonus scheme
• Customer satisfaction (CSI) bonus
• Upsell / performance bonus
• Saturdays paid in addition to basic salary
• Clear progression to Service Manager
• Supportive and professional working environment

ABOUT THE ROLE

This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader. You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance. This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.

KEY RESPONSIBILITIES

• Support and lead a team of Service Advisors
• Oversee day-to-day Service Reception operations
• Deliver outstanding customer service and maintain high CSI scores
• Manage bookings, job allocation, and workshop coordination
• Drive upselling of additional work and services
• Handle customer queries and escalations professionally
• Monitor performance and support team development
• Work closely with Aftersales and senior management

ABOUT YOU

• Experience as a Service Advisor or Senior Service Advisor within a main dealership
• Previous team leadership, mentoring, or supervisory experience (preferred)
• Strong customer service and communication skills
• Commercial awareness with upselling experience
• Organised and able to work in a fast-paced environment
• Ambitious and motivated to progress into a Service Manager role

WORKING HOURS

• Monday to Friday: 08:00 18:00
• 1 in 2 Saturdays (1 in 3 negotiable): 08:00 13:00