Service Manager

Jago Consultants; Poole; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Long-term career progression

Rewarding package

Job summary

Jago Consultants is assisting a busy main dealership in Poole to recruit an experienced Service Manager to lead their service department. You will oversee daily operations, monitor customer satisfaction via CSI surveys, and drive performance across the team.

The role requires a proven leader with at least 3 years in a Service/Aftersales management position, a track record of staff development, and the ability to manage costs and budgets while achieving KPIs.

Qualifications

• 3+ years of experience as a Service Manager or Aftersales Manager in the automotive sector.
• Proven ability to lead and mentor a team, with a track record of improving service performance.

Responsibilities

• Oversee all aspects of the Service Department operations.
• Review CSI surveys and other customer-satisfaction measures.
• Drive performance of the Service department staff and coach the team.
• Control recruitment, staff development, and succession planning.
• Monitor performance against targets and budgets; analyse KPIs to identify trends.
• Implement targeted marketing and process improvements to address weaknesses.

Skills

Leadership

Customer satisfaction

Performance management

Team motivation

Cost control

KPIs and analysis

Job description

Our client is a busy main dealership who are looking to recruit an experienced and successful Service Manager to run their service department.

• To oversee all aspects of the Service Department operations
• Reviewing CSI surveys and other measures for monitoring customer satisfaction
• To challenge and drive the performance of the Service department staff
• Manage, coach and motivate your team to build long-term staff delight and potential progression
• Controlling costs for the department
• Monitoring performance against agreed targets / budgets
• To control the recruitment process, as required
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Review Service KPIs on a regular basis to track / monitor performance and identify trends
• At least 3 years experience as a Service Manager or Aftersales Manager who is successful in their current position
• You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealergroup.
• Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package