Service Team Leader

Perfect Placement UK Ltd; London Borough of Hounslow; Presencial; GBP 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff development programmes

Employer awards

Descripción de la vacante

Perfect Placement UK Ltd is recruiting on behalf of a prestigious Heathrow-area dealership for an experienced Service Team Leader to head the service department.

The role focuses on driving outstanding customer service, team performance, and operational excellence within a high-end automotive environment. You will manage workloads, coach staff, and ensure smooth workshop scheduling while maintaining high customer satisfaction.

Formación

• Proven experience as a Service Advisor or similar within the automotive industry.
• Strong leadership skills with the ability to influence and motivate teams.
• Excellent communication and interpersonal skills for team collaboration and customer relationships.
• Track record of delivering high levels of customer satisfaction and operational targets.
• Good organisational skills to manage multiple priorities in a fast-paced environment.
• Knowledge of workshop processes, KPIs, and automotive service procedures.
• Self-motivated with a proactive approach to problem solving and decision making.

Responsabilidades

• Lead and motivate the Service Advisor team to deliver outstanding customer service and achieve operational targets.
• Model professionalism, customer care, and operational excellence.
• Manage workloads and processes to support the service department.
• Assist the Workshop Controller and Service Manager in their absence.
• Coach, guide, and develop team members to maximise performance and job satisfaction.
• Handle customer queries professionally, resolve escalated concerns, and maintain high levels of customer satisfaction.
• Monitor and improve service processes to meet KPIs and customer expectations.
• Maintain clear communication between customers, technicians, and management.
• Manage workshop loading, book appointments, and ensure scheduling aligns with capacity.
• Produce accurate job cards, estimates, invoices, and warranty documentation.
• Identify additional sales opportunities through effective product explanations and onboarding.

Conocimientos

Leadership

Customer service

Communication

Operations management

Scheduling / workshop loading

Problem solving

Descripción del empleo

We are recruiting on behalf of our client for an experienced Service Team Leader at their prestigious dealership near Heathrow. This is an excellent opportunity for a motivated automotive professional to lead a high-performing service department within a renowned prestige car dealership.

Key benefits for the successful Service Team Leader:

• Up to £37,000 basic salary plus bonus
• 42.5-hour week, Monday to Friday
• Opportunity to work with a prestigious car brand
• Access to extensive staff benefits, including development programmes and employer awards
• Supportive environment emphasising professionalism, integrity, and team growth

Duties of the Service Team Leader:

• Lead and motivate the Service Advisor team to deliver outstanding customer service and achieve operational success
• Model professionalism, customer care, and operational excellence
• Support the effective operation of the service department by managing workloads and processes
• Assist the Workshop Controller and Service Manager in their absence
• Coach, guide, and develop team members to maximise performance and job satisfaction
• Handle customer queries professionally, resolve escalated concerns, and maintain high levels of customer satisfaction
• Monitor and improve service processes to meet KPIs and customer expectations
• Maintain clear communication between customers, technicians, and management
• Manage workshop loading, book appointments, and ensure scheduling aligns with capacity
• Produce accurate job cards, estimates, invoices, and warranty documentation
• Identify additional sales opportunities through effective product explanations and onboardings

Requirements of the Service Team Leader:

• Proven experience as a Service Advisor or similar within the automotive industry
• Strong leadership skills with the ability to influence and motivate teams
• Excellent communication and interpersonal skills for team collaboration and customer relationships
• Track record of delivering high levels of customer satisfaction and operational targets
• Good organisational skills to manage multiple priorities in a fast-paced environment
• Knowledge of workshop processes, KPIs, and automotive service procedures
• Self-motivated with a proactive approach to problem solving and decision making
• Demonstrates professionalism, integrity, and a commitment to delivering exceptional service

This Service Team Leader role offers a clear career progression in an esteemed dealership. If you are looking to further your career within the automotive sector and have the required experience, this is an opportunity not to be missed.