Aftersales Manager

Jago Consultants; Newbury; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company Pension Scheme

Company Car

Progression Opportunities

Job summary

Jago Consultants is recruiting an experienced Aftersales Manager to lead a busy service department in Newbury. You will oversee a small team of Vehicle Technicians and Service Advisors, drive performance, monitor customer satisfaction, and manage costs.

In return you will enjoy long-term career progression, an attractive rewards package including a company car and pension, and the chance to lead brand standards across the dealership.

Qualifications

• Leadership and people management experience in a automotive aftersales or service environment.
• Proven ability to drive performance and customer satisfaction.
• Strong cost control and KPI tracking capabilities.

Responsibilities

• Oversee day-to-day service department operations (4 Vehicle Technicians, 2 Service Advisors).
• Review CSI surveys and monitor customer satisfaction metrics.

Skills

Leadership

People Management

Brand Ambassadorship

Job description

Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department. This position requires a hands‑on approach, overseeing the day‑to‑day operations of a small team of Vehicle Technicians and front of house.

Aftersales Manager Role

• To oversee all aspects of the Service Department operations – circa 4x Vehicle Technician, 2x Service Advisors
• Reviewing CSI surveys and other measures for monitoring customer satisfaction
• To challenge and drive the performance of the Service department staff to maximise daily perfoamnce
• Manage, coach and motivate your team to build long-term staff delight and potential progression
• Controlling costs for the department
• Monitoring performance against agreed targets / budgets
• To control the recruitment process, as required
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Review Service KPIs on a regular basis to track / monitor performance and identify trends

Aftersales Manager Requirements

• Previous experience as a Service Manager or Aftersales Manager who is successful in their current position
• You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealergroup.
• Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long‑term career progression and a rewarding package

Package

• Basic Depending on Experience
• OTE up to £40,000 – £45,000
• Company Pension Scheme
• Company Car
• Progression Opportunities