Aftersales Manager

Jago Consultants; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jago Consultants are recruiting an experienced Aftersales Manager to run the service department for a busy main dealership in the United Kingdom. You will oversee all service operations, review CSI surveys, drive performance, coach and motivate staff, and control costs and budgets.

The role requires a strong leader who can recruit, analyse KPIs, and implement targeted activity to improve customer satisfaction. A rewarding package with base salary around 40k negotiable and OTE to 60k is on offer.

Qualifications

• Previous experience as a Service Manager or Aftersales Manager.
• Strong leadership and people-management skills.
• Ambassador for the Brand and Dealer group.

Responsibilities

• Oversee all aspects of the Service Department operations.
• Review CSI surveys and other customer satisfaction measures.
• Challenge and drive the performance of the Service department staff.
• Manage, coach and motivate the team to ensure staff development and engagement.
• Control costs for the department and monitor budgets.
• Monitor performance against targets and KPIs, review service KPIs regularly.

Job description

Salary: Basic 40k negotiable / OTE 60k plus

Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department.

To oversee all aspects of the Service Department operations

Reviewing CSI surveys and other measures for monitoring customer satisfaction

To challenge and drive the performance of the Service department staff

Manage, coach and motivate your team to build long-term staff delight and potential progression

Controlling costs for the department

Monitoring performance against agreed targets / budgets

To control the recruitment process, as required

Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.

Review Service KPIs on a regular basis to track / monitor performance and identify trends

Previous experience as a Service Manager or Aftersales Manager who is successful in their current position

You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.

Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package

Salary: Basic 40k negotiable / OTE 60k plus