Service Team Advisor

Sandown Mercedes-Benz; Guildford; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Sandown Mercedes-Benz in Guildford is seeking a Service Team Advisor to welcome customers, manage vehicle intake, and liaise with the workshop to ensure smooth aftersales. You will discuss requirements, provide cost estimates, and promote accessories during the service process.

The role requires experience in a similar automotive role, strong attention to detail, and proficiency with the Kerridge system. A full driving licence is expected and a 45.5-hour week is provided.

Qualifications

• High levels of attention to detail and highly organised.
• Background in a similar automotive role.
• Knowledge of Kerridge automotive computer system is essential.
• Experience in anticipating and understanding customer needs and demands.
• Maths GCSE grade 5 (C) or above.

Responsibilities

• Receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• Work with the workshop team to achieve the highest possible levels of performance.
• Keep customers informed of the status of their vehicle and provide a clear cost estimate for repair work.
• Inform customers about accessories and subsequent fitting of optional extras, and promote accessory campaigns.
• Ensure collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• Capture and load all customer and vehicle data into Kerridge DMS and keep it updated.

Skills

Attention to detail

Organised

Automotive industry

Kerridge system

Customer needs

Maths GCSE

Education

Maths GCSE (C) or above

Tools

Kerridge

Job description

• Salary Competitive salary dependent on experience
• Contract Full-Time

An opportunity has arisen to join us as a Service Team Advisor at Sandown Guildford. The Service Team Manager is responsible for every aspect of a customers after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.

• To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To work with the workshop team to achieve the highest possible levels of performance.
• Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
• Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
• To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
• To ensure that invoicing is accurate and completed on time.
• To take responsibility for subcontracted repairs and ensure the work has been completed.
• Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
• To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

• High levels of attention to detail and highly organised
• Background in a similar role within the automotive industry
• Knowledge of using Kerridge automotive computer system is essential
• Experience of anticipating and understanding customer needs and demands
• Maths GSCE at grade 5 (C) or above

Applicants will be expected to be immaculately attired as is befitting the Sandown Group and must hold a full Driving Licence.

Hours of work: 08:00-18:00 Monday to Friday (with one-hour unpaid lunch) with 1 late night finish at 18:30 per week and one early finish given in return.

Saturdays 08:00-13:00 on a rota basis will be required to be paid as overtime.

Total hours per week: 45.5