Service Advisor

Octane Recruitment Ltd; Kingswood; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

30 days annual leave including bankH

Birthday day off

Contributory pension

Life assurance

24/7 Employee Assistance Programme

Employee discounts on vehicles, MOTs,/

Manufacturer-accredited training

Career progression opportunities

Support and development in a family‑dr

High standard of customer satisfaction

Zusammenfassung

Octane Recruitment Ltd is sourcing a Service Advisor for a busy dealership in Guildford. The role sits in a fast-paced aftersales department and acts as the main contact between customers and the workshop.

You will manage bookings, quotes and service updates, with strong focus on customer satisfaction, administration and effective communication. The position is permanent, with regular hours and potential bonus opportunities. A full UK driving licence is required.

Qualifikationen

• Previous experience as a Service Advisor within a main dealership is preferred
• Strong customer service skills with the ability to build rapport and manage customer expectations professionally
• Excellent administration, communication and interpersonal skills
• Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
• Knowledge of Kerridge, RTC or eDynamix would be advantageous

Aufgaben

• Act as the main point of contact for customers during their service or repair visit
• Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support
• Liaise with workshop and other departments to provide accurate and competitive quotes for required work
• Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained
• Identify and upsell additional work where appropriate, documenting all findings accurately
• Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction

Kenntnisse

Customer service

Communication

Interpersonal skills

Organisational skills

Tools

Kerridge

RTC

eDynamix

Jobbeschreibung

Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.

Must have the right to work in the UK and a full UK driving licence.

Location: Guildford

Job type: Permanent / full-time role

Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota (1 in 6, Paid as overtime)

Job Reference: 31907

• 30 days annual leave including bank holidays, increasing with length of service
• Additional day off to celebrate your birthday
• Contributory pension scheme and life assurance
• 24/7 Employee Assistance Programme for confidential support
• Employee discounts on vehicles, MOTs, parts and servicing
• Manufacturer-accredited training and clear career progression opportunities
• Ongoing support, coaching and development within a family-run business
• Previous experience as a Service Advisor within a main dealership is preferred
• Strong customer service skills with the ability to build rapport and manage customer expectations professionally
• Excellent administration, communication and interpersonal skills
• Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
• Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous
• Act as the main point of contact for customers during their service or repair visit.
• Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
• Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
• Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
• Identify and upsell additional work where appropriate, documenting all findings accurately.
• Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.