Service Advisor - Guildford

Octane Recruitment Ltd; Guildford; On-site; GBP 30,000 - 36,000; Full time

Job summary

Octane Recruitment Ltd is seeking an experienced Service Advisor for a premium automotive dealership in the Guildford area. The role involves welcoming customers, detailing service requirements, and booking vehicles into the workshop.

You will liaise with technicians, provide repair estimates, and process orders while ensuring accurate records and seamless invoicing. The position offers a base salary of £33,000 with an OTE of £38,000, plus overtime.

Qualifications

• Experience as a Service Advisor or Aftersales Advisor.
• Proven customer service and communication skills.
• Experience using Kerridge DMS is essential.
• Excellent attention to detail and accurate record-keeping.

Responsibilities

• Greet customers and provide a professional service at reception.
• Book vehicles into the workshop and confirm servicing and repair requirements.
• Raise and process repair orders using Kerridge DMS.
• Coordinate vehicle collections and deliveries with workshop team.
• Process invoices and ensure all completed work is accurately charged.

Skills

Customer service

Communication

Organisational skills

Repair estimates

Driving licence

Education

GCSE Maths 5/C or above

Tools

Kerridge DMS

Job description

Salary: £33,000 Basic Salary | OTE £38,000 + Overtime

Hours: 45.5 Hours Per Week, Monday to Friday, 8:00am - 6:00pm, with Saturday Mornings on a Rota Basis

Job Reference: 31916

Why Apply

• £33,000 Basic Salary with OTE of £38,000
• Additional Overtime Available for Saturday Mornings
• Saturday Rota 8:00am - 1:00pm, Paid as Overtime
• One Early Finish in Return for a Weekly Late Finish
• Opportunity to Work Within a Premium Automotive Dealership
• Varied Service Advisor Role with Customer and Workshop Responsibilities
• Work Closely with an Established Aftersales and Workshop Team
• Welcome customers and provide a professional, friendly service throughout their visit
• Book vehicles into the workshop and confirm servicing and repair requirements
• Liaise with technicians and the workshop team to ensure work is completed efficiently
• Keep customers informed of vehicle progress, additional repairs and completion times
• Provide accurate repair estimates and explain recommended maintenance work
• Raise and process repair orders using Kerridge DMS
• Maintain accurate customer and vehicle records
• Coordinate vehicle collections and deliveries
• Process invoices and ensure all completed work is accurately charged
• Manage subcontracted repairs and associated administration
• Support warranty processes and maintain relevant documentation
• Promote relevant accessories and additional services
• Help maximise workshop efficiency, profitability and customer satisfaction
• Previous experience as a Service Advisor, Automotive Service Advisor, Service Receptionist or Aftersales Advisor
• Strong customer service and communication skills
• Previous experience using Kerridge DMS is essential
• Good organisational skills with the ability to manage multiple tasks
• Confident providing repair estimates and explaining technical information to customers
• Experience with workshop bookings, invoicing and service administration
• Excellent attention to detail and accurate record-keeping skills
• Professional presentation and a customer-focused approach
• Maths GCSE Grade 5 (C) or above
• Full UK Driving Licence