Service Support Manager - Multi-site Facilities Cleaning

Mitie; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Service Support Manager to oversee service delivery across multiple contracts. The role involves monitoring performance against service level agreements and ensuring compliance with health and safety standards. Ideal candidates will have management experience in soft services, excellent customer service and communication skills, and a valid UK driving licence. The company prides itself on creating better places for communities to thrive, offering a supportive work environment and various employee benefits.

Benefits

Access to a virtual GP

Financial wellbeing support

Flexible lifestyle benefits

High street discounts

Training and development opportunities

Recognition program with cash prizes

Qualifications

• Proven experience managing cleaning operations within facilities management.
• Strong communication and customer service skills.
• Ability to organize and manage time effectively.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Ensure compliance with Health & Safety regulations.

Skills

Previous management experience in soft services/cleaning

Excellent customer service

Communication skills

Strong organisational skills

IT literacy (Microsoft Office)

Full UK clean driving licence

Education

IOSH Health & Safety qualification

Job description

A leading facilities management company is seeking a Service Support Manager to oversee service delivery across multiple contracts. The role involves monitoring performance against service level agreements and ensuring compliance with health and safety standards. Ideal candidates will have management experience in soft services, excellent customer service and communication skills, and a valid UK driving licence. The company prides itself on creating better places for communities to thrive, offering a supportive work environment and various employee benefits.