Service & Scheduling Coordinator – Customer Success

First Base; Dursley; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base in Gloucestershire is seeking a organised Service Coordinator to join a busy team. The role covers customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training while delivering high-standard customer support.

This full-time, permanent position requires experience in administration, customer service and coordination, strong IT skills, and the ability to manage changing priorities.

Qualifications

• Experience in administration, customer service, scheduling or coordination.
• Strong customer service and communication skills.
• Excellent organisation and ability to manage changing priorities and deadlines.

Responsibilities

• Manage customer enquiries, quotations, orders and general service administration.
• Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements.
• Arrange machine deliveries, installations, repairs and workshop returns.
• Manage service and repair enquiries, gathering relevant information and preparing estimates where required.
• Process warranty claims and liaise with customers, manufacturers and internal teams.
• Monitor completed engineer work, update service records and follow up any outstanding actions.
• Contact customers regarding annual servicing and upcoming warranty deadlines.
• Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation.
• Maintain accurate customer, service, training and engineer stock records across internal systems.
• Deal with delivery issues and coordinate returns, repairs or replacements where required.
• Provide general administrative support and assist with additional projects when required.

Skills

Administration

Scheduling

Customer service

Communication

Organisation

IT skills

Tools

Microsoft Office

Job description

First Base in Gloucestershire is seeking a organised Service Coordinator to join a busy team. The role covers customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training while delivering high-standard customer support.

This full-time, permanent position requires experience in administration, customer service and coordination, strong IT skills, and the ability to manage changing priorities.