Customer Service Advisor

CMS - Recruitment; Gloucester; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Additional overtime payments

Career development and training

23 days holiday plus bank holidays

Job summary

A recruitment agency in Gloucester is seeking a Planning / Scheduling Administrator to coordinate engineers for domestic boiler repairs and maintenance. This permanent position offers a competitive salary between £22,000 and £24,000, alongside training and career development opportunities. The successful candidate will communicate with field-based engineers and manage service appointments while improving the customer journey. Essential skills include Microsoft Office proficiency and previous scheduling experience. Join a growing team and enjoy additional benefits including holidays and overtime.

Qualifications

• Previous experience in an office scheduling role is beneficial but not essential.
• Dedicated training program will be delivered.

Responsibilities

• Deal with field-based engineers via phone and email.
• Arrange service and repair appointments with customers.
• Review completed job reports and update records.
• Report on contract performance KPIs to manager.
• Process purchase orders and monitor job spending.
• Support the sales process and ensure positive customer experience.

Skills

Good understanding of basic Microsoft packages including Excel and MS Teams

Flexibility and adaptability

Ability to multi-task and prioritise workloads

Confident communication skills

Previous administration/scheduling experience

Tools

SAGE accounting software

Job description

Planning / Scheduling Administrator

Mon‑Fri 8:00am – 5:00pm

Based: GL2

Permanent position. Immediate start required

Salary: £22,000 – £24,000 + Perm benefits

Experienced maintenance planner / scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field‑based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office.

Responsibilities

• Dealing with field‑based engineers both face‑to‑face and via phone and email communications.
• Arranging service and repair appointments directly with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state‑of‑the‑art planning software (full training will be given).
• Reviewing completed job reports and updating electronic records.
• Reporting on contract performance KPI's to the contracts manager.
• Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job.
• Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• Good understanding of basic Microsoft packages including Excel and MS Teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi‑task and prioritise workloads.
• An ability to confidently communicate within the rest team and with internal and external stakeholders.
• Successful candidates will need to demonstrate previous administration/scheduling experience.
• Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training programme will be delivered; previous administration experience is desired.

What’s in it for you?

• Competitive Salary ranging from £22,000 – £24,000 (depending on experience & qualifications).
• Additional overtime payments where applicable if wanted.
• Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses.
• Continuous professional training and career development.
• Minimum of 50 dedicated training hours per year (training programmes designed to individuals based on specific career aspirations).
• 23 days holiday (plus bank holidays).
• Opportunity to progress in a growing company.

Please apply online with your updated CV.

For this role, you must have evidence of the right to work in the UK.

CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.