Service Coordinator: Scheduling, Customer Support & Admin

First Base Employment; Draycott; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base Employment is seeking a meticulous Service Coordinator to join their Gloucestershire team. The role covers customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training while delivering high-quality customer support.

The candidate should be well organised, with strong communication and IT skills, and able to manage priorities in a busy environment. This is a full-time, permanent position based on-site in Gloucestershire.

Qualifications

• Organised and personable with strong administrative experience.
• Proven customer service and scheduling abilities.
• Capable of coordinating engineers, deliveries, repairs and training.
• Proficient in Microsoft Office and learning new systems quickly.

Responsibilities

• Manage customer enquiries, quotations, orders and service admin.
• Schedule engineers for servicing, repairs and installations.
• Arrange deliveries, installations, repairs and workshop returns.
• Handle warranty claims and liaise with customers, manufacturers and internal teams.
• Monitor engineer work and update service records.
• Coordinate annual servicing and upcoming warranty deadlines.
• Book customer training and manage related documentation.
• Maintain accurate records across internal systems.
• Address delivery issues and coordinate returns or replacements.
• Provide general administrative support and assist with projects.

Skills

Administration experience

Customer service

Scheduling

Coordination

Microsoft Office

Tools

CRM software

Internal systems

Job description

First Base Employment is seeking a meticulous Service Coordinator to join their Gloucestershire team. The role covers customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training while delivering high-quality customer support.

The candidate should be well organised, with strong communication and IT skills, and able to manage priorities in a busy environment. This is a full-time, permanent position based on-site in Gloucestershire.