Service Scheduler & Coordinator – Planning & Customer Care

Confidential; Wrotham; On-site; GBP 29,000 - 31,000; Full time

Job summary

Confidential in Wrotham, Kent is seeking a Service Coordinator to support 10 engineers across the North of England. This full-time role runs Monday to Friday with no weekends and requires driving due to the location.

You’ll book and manage service appointments, liaise with engineers, and deliver first-class customer service while monitoring stock levels to ensure a first-time fix. Join a friendly, supportive team and start interviews immediately.

Qualifications

• Excellent communication and customer service skills.
• Organised, proactive, and cool under pressure.
• Experience in planning, scheduling, or coordination.
• Must drive due to location.

Responsibilities

• Book and manage service appointments with precision
• Liaise directly with engineers to keep things moving smoothly
• Deliver top-tier customer service every time
• Keep an eye on stock and service levels to ensure a first-time fix

Skills

Communication skills

Customer service

Organised

Planning & scheduling

Coordination experience

Driving

Job description

Confidential in Wrotham, Kent is seeking a Service Coordinator to support 10 engineers across the North of England. This full-time role runs Monday to Friday with no weekends and requires driving due to the location.

You’ll book and manage service appointments, liaise with engineers, and deliver first-class customer service while monitoring stock levels to ensure a first-time fix. Join a friendly, supportive team and start interviews immediately.