Scheduling Coordinator

Adecco; Redhill; On-site; GBP 25,000 - 29,000; Full time

Job summary

Adecco Group UK & Ireland is recruiting for a Customer Service & Scheduling Coordinator based in Salfords, Surrey. This full-time, permanent role is office-based and offers a salary in the £25,000-£29,000 DOE range.

You will be the first point of contact for customers, log and update service requests, and coordinate engineer visits and follow-ups to ensure timely and professional service delivery.

Qualifications

• Experience in a service desk or scheduling role.
• Strong communication and telephone manner.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities under pressure.
• Proactive, team-focused approach.

Responsibilities

• Serve as first point of contact for customers via phone and email.
• Log, monitor, and update service requests in internal systems.
• Coordinate engineer visits, installations, repairs, and follow-up appointments.
• Keep customers informed with timely updates and clear communication.
• Plan and prioritise engineer schedules to meet service commitments.
• Maintain accurate customer records and service documentation.

Skills

Service desk experience

Scheduling experience

Customer service

Administrative skills

Tools

Microsoft Office

CRM systems

Job description

Customer Service & Scheduling Coordinator

Location: Salfords, Surrey

Hours: Monday-Friday, 8:30am-5:00pm (30-minute lunch break)

Full-time, Permanent Position. Salary: £25,000-£29,000 DOE.

This role is fully office based.

Be the Heart of a Busy Service Team

Are you an organised, customer-focused professional who thrives in a fast-paced environment? Do you enjoy coordinating people, solving problems, and keeping things running smoothly?

We're recruiting on behalf of a successful and growing business that provides service solutions across the UK. Due to continued expansion, they are looking for a Customer Support Coordinator to join their friendly team in Salfords.

In this pivotal role, you'll be the first point of contact for customers, ensuring service requests are handled efficiently, engineers are scheduled effectively, and customers receive exceptional support every step of the way.

What You'll Be Doing

• Act as the first point of contact for customers via phone and email
• Log, monitor, and update service requests using internal systems
• Coordinate engineer visits, installations, repairs, and follow-up appointments
• Keep customers informed with timely updates and clear communication
• Plan and prioritise engineer schedules to meet service commitments
• Maintain accurate customer records and service documentation
• Process reports, paperwork, and service-related administration
• Monitor outstanding jobs and proactively follow up to ensure completion
• Support the wider service team with day-to-day administrative tasks
• Deliver a professional, positive customer experience at all times

What We're Looking For

• Previous experience in a service desk, scheduling, customer service, coordination, or administrative role
• Excellent communication skills and a confident, professional telephone manner
• Strong organisational skills with exceptional attention to detail
• The ability to juggle multiple priorities and work effectively under pressure
• Good IT skills, including Microsoft Office and CRM or service management systems
• A proactive, team-focused approach with a willingness to take ownership of tasks

Why Join This Company?

• Permanent role within a stable and growing business
• Friendly, supportive, and collaborative team environment
• Opportunities for training and career development
• Varied and fast-paced role where no two days are the same
• Gain valuable exposure across customer service, operations, scheduling, and technical support

Ready to take the next step in your career? If you're a highly organised individual who enjoys delivering excellent customer service and being at the centre of a busy operation, we'd love to hear from you.

Adecco Group UK & Ireland is an Equal Opportunities Employer.