Service & Scheduling Coordinator

Sue Ross Recruitment Ltd; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training & development

Competitive benefits package

Supportive team environment

Job summary

Sue Ross Recruitment Ltd is seeking an experienced Service Administrator to join our Sheffield-based team. The role covers customer service, administration and coordination of service and repair activities for the UK field service engineers.

You will support engineers in the field, handle quotations and orders, and maintain data accuracy across systems to ensure KPI targets and service levels are achieved. A varied, fast-paced environment with ongoing development opportunities awaits.

Qualifications

• Experience in customer service or service coordination.
• Strong administration skills with excellent attention to detail.
• Experience planning workloads for field engineers or service teams.
• Excellent communication and relationship-building abilities.
• Proficient in IT systems and Microsoft Office.

Responsibilities

• Act as the first point of contact for customer enquiries relating to service, repair and maintenance activities.
• Process and monitor service and repair jobs, ensuring timely updates.
• Prepare quotations, process repair orders and manage contract administration.
• Record, investigate and escalate customer feedback and quality issues.
• Liaise with third-party suppliers and internal departments to meet service targets.
• Maintain accurate records and systems for compliance and audit readiness.

Skills

Administration

Customer service

Scheduling

Communication

Microsoft Office

Tools

MS Office

CRM systems

Job description

Sue Ross Recruitment Ltd is seeking an experienced Service Administrator to join our Sheffield-based team. The role covers customer service, administration and coordination of service and repair activities for the UK field service engineers.

You will support engineers in the field, handle quotations and orders, and maintain data accuracy across systems to ensure KPI targets and service levels are achieved. A varied, fast-paced environment with ongoing development opportunities awaits.