Service Operations Coordinator: Customer & Field Support

Confidential; Sheffield; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Ongoing training

Comprehensive benefits

Temporary or permanent role

Friendly team

Job summary

Sue Ross Recruitment are supporting a well-established organisation in Sheffield in recruiting an experienced Service Administrator. The role covers customer service, administration and coordination of service and repair activities for a busy technical services department.

The position involves scheduling planned maintenance, coordinating field engineers across the UK, updating stakeholders and supporting performance reporting and continuous improvement efforts.

Qualifications

• Experience in customer service, service coordination, operational support or scheduling environments.
• Strong administration skills with excellent attention to detail.
• Experience planning and coordinating workloads, engineers, service teams or field-based resources.
• Excellent communication skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks simultaneously.
• Experience using a range of IT systems and Microsoft Office applications.
• A proactive approach and a commitment to delivering excellent customer service.

Responsibilities

• Act as the first point of contact for customer enquiries relating to service, repair and maintenance activities.
• Process and monitor service and repair jobs, ensuring customers and internal teams receive timely updates.
• Prepare quotations, process repair orders and manage associated contract administration.
• Record, investigate and escalate customer feedback, complaints and quality issues where required.
• Liaise with third-party suppliers, repair partners and internal departments to ensure service targets are achieved.
• Maintain accurate records, documentation and system data to ensure compliance and audit readiness.
• Coordinate and schedule planned maintenance activities and reactive service visits for field service engineers across the UK.
• Allocate resources effectively to maximise efficiency and meet customer requirements.
• Triage technical enquiries and ensure requests are directed to the appropriate support channels.
• Monitor workload and service schedules to ensure agreed KPIs and service levels are achieved.
• Support the smooth day-to-day operation of the technical services function.
• Track service activities and provide updates to stakeholders.
• Assist with performance reporting and continuous improvement initiatives.
• Ensure all departmental systems and processes remain accurate and up to date.
• Work closely with engineering teams to support effective service delivery.

Skills

Customer service

Administration

Scheduling

Microsoft Office

Communication

Organisational skills

Problem solving

Tools

Microsoft Office

Job description

Sue Ross Recruitment are supporting a well-established organisation in Sheffield in recruiting an experienced Service Administrator. The role covers customer service, administration and coordination of service and repair activities for a busy technical services department.

The position involves scheduling planned maintenance, coordinating field engineers across the UK, updating stakeholders and supporting performance reporting and continuous improvement efforts.