Reception & Customer Support Specialist

Sue Ross Recruitment Ltd; Sheffield; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Westfield Health Cash Plan

Free onsite parking

26 days holiday

Job summary

Sue Ross Recruitment Ltd is recruiting a Receptionist / Customer Support Agent for a well-established Sheffield business. The role is a busy front-of-house position, handling calls, visitor management, customer enquiries, orders, and admin support to multiple teams.

Perks include a generous pension, health plan, free onsite parking, and 26 days holiday. The successful candidate will be friendly, professional, and able to work independently as well as part of a team.

Qualifications

• Experience inReception, Customer Service or admin roles.
• Strong IT skills with MS Office, especially Excel.
• Experience using ERP/CRM or order processing systems (AX would be advantageous).
• Excellent communication and relationship-building abilities.
• Strong organisational skills and attention to detail.

Responsibilities

• Answer and direct incoming calls to relevant departments or people.
• Welcome visitors, ensuring a professional first impression.
• Manage visitor sign-in and issue badges per security protocol.
• Respond to customer and visitor enquiries via phone and email.
• Process customer orders accurately using internal systems.
• Produce sales, order book and other business reports as required.
• Provide admin support to customer service and wider teams.
• Manage office stationery, stock levels and supplier orders.

Skills

Customer service

Microsoft Office

Excel

ERP/CRM systems

Organisational skills

Tools

CRM software

ERP systems

Job description

Sue Ross Recruitment Ltd is recruiting a Receptionist / Customer Support Agent for a well-established Sheffield business. The role is a busy front-of-house position, handling calls, visitor management, customer enquiries, orders, and admin support to multiple teams.

Perks include a generous pension, health plan, free onsite parking, and 26 days holiday. The successful candidate will be friendly, professional, and able to work independently as well as part of a team.