Service & Scheduling Coordinator

Office Angels Limited; Devon and Torbay; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Career development opportunities

Friendly and supportive team

Stable, full-time permanent position

Growing and successful business

Immediate start available

Job summary

Office Angels Limited in Exeter is seeking a Service Administrator to join a busy, growing team. You will act as the link between customers, engineers and internal teams, ensuring service requests are managed efficiently and customers receive a first-class experience.

This role suits an organised, customer-focused professional who enjoys building relationships, solving problems and keeping operations running smoothly. Immediate start available in a full-time permanent position.

Qualifications

• Previous experience within administration, customer service or coordination.
• Excellent communication and relationship-building skills.
• Strong organised with attention to detail.
• Ability to prioritise and manage a busy workload.
• A positive, proactive approach to work.
• Confident using Microsoft Office and internal systems.
• Experience within a service, facilities, maintenance or scheduling environment would be beneficial but is not essential.

Responsibilities

• Acting as the first point of contact for customer enquiries.
• Coordinating service appointments and engineer schedules.
• Managing service requests from initial enquiry through to completion.
• Liaising with customers to provide updates and resolve queries.
• Processing job information and maintaining accurate records.
• Preparing service paperwork and documentation.
• Working closely with colleagues across different departments.
• Supporting the delivery of excellent customer service at all times.

Skills

Administration

Customer service

Coordination

Communication skills

Organization

Time management

Microsoft Office

Scheduling experience

Job description

Office Angels Limited in Exeter is seeking a Service Administrator to join a busy, growing team. You will act as the link between customers, engineers and internal teams, ensuring service requests are managed efficiently and customers receive a first-class experience.

This role suits an organised, customer-focused professional who enjoys building relationships, solving problems and keeping operations running smoothly. Immediate start available in a full-time permanent position.