Service Administrator

Office Angels; Devon and Torbay; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Career development opportunities

Friendly and supportive team

Stable, full-time permanent position

Growing and successful business

Immediate start available

Job summary

Office Angels Limited in Exeter is seeking a Service Administrator to join a busy, growing team. You will act as the link between customers, engineers and internal teams, ensuring service requests are managed efficiently and customers receive a first-class experience.

This role suits an organised, customer-focused professional who enjoys building relationships, solving problems and keeping operations running smoothly. Immediate start available in a full-time permanent position.

Qualifications

• Previous experience within administration, customer service or coordination.
• Excellent communication and relationship-building skills.
• Strong organised with attention to detail.
• Ability to prioritise and manage a busy workload.
• A positive, proactive approach to work.
• Confident using Microsoft Office and internal systems.
• Experience within a service, facilities, maintenance or scheduling environment would be beneficial but is not essential.

Responsibilities

• Acting as the first point of contact for customer enquiries.
• Coordinating service appointments and engineer schedules.
• Managing service requests from initial enquiry through to completion.
• Liaising with customers to provide updates and resolve queries.
• Processing job information and maintaining accurate records.
• Preparing service paperwork and documentation.
• Working closely with colleagues across different departments.
• Supporting the delivery of excellent customer service at all times.

Skills

Administration

Customer service

Coordination

Communication skills

Organization

Time management

Microsoft Office

Scheduling experience

Job description

Service Administrator

Location: Exeter
Salary: 26,000 - 30,000 DOE
Job Type: Full-Time, Permanent

The Opportunity

Are you an organised and customer-focused professional looking for a varied office-based role?

We are recruiting for a Service Administrator to join a busy and growing Exeter-based business. Acting as the link between customers, engineers and internal teams, you'll play a key role in ensuring service requests are managed efficiently, and customers receive a first-class experience.

This is an excellent opportunity for someone who enjoys building relationships, solving problems and keeping operations running smoothly.

What You'll Be Doing

• Acting as the first point of contact for customer enquiries
• Coordinating service appointments and engineer schedules
• Managing service requests from initial enquiry through to completion
• Liaising with customers to provide updates and resolve queries
• Processing job information and maintaining accurate records
• Preparing service paperwork and documentation
• Working closely with colleagues across different departments
• Supporting the delivery of excellent customer service at all times

What We're Looking For

• Previous experience within administration, customer service or coordination
• Excellent communication and relationship-building skills
• Strong organisational abilities and attention to detail
• Ability to prioritise and manage a busy workload
• A positive, proactive approach to work
• Confident using Microsoft Office and internal systems
• Experience within a service, facilities, maintenance or scheduling environment would be beneficial but is not essential

What's On Offer

• 26,000 - 30,000 DOE
• On-site parking
• Friendly and supportive team
• Stable, full-time permanent position
• Career development opportunities
• Varied and rewarding role
• Growing and successful business
• Immediate start available

About the Company

Our client is a well-established business with a strong reputation for delivering exceptional service to its customers. Due to continued growth, they are looking to strengthen their support team with the addition of a Service Administrator who can help ensure the smooth running of their day-to-day operations.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.