Service Administrator

Office Angels Limited; Exeter; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Friendly and supportive team

Career development opportunities

Immediate start available

Job summary

Office Angels Limited in Exeter is seeking a Service Administrator to support a busy, growing business. The role links customers, engineers and internal teams to ensure service requests are managed efficiently and customer experiences are excellent.

You will coordinate appointments, handle enquiries, and maintain accurate records while working across departments. A stable, full-time permanent position with opportunities for development is offered.

Qualifications

• Experience in administration, customer service or coordination.
• Excellent communication and relationship-building skills.
• Strong organisational abilities and attention to detail.
• Ability to prioritise and manage a busy workload; proactive.
• Confident using Microsoft Office and internal systems.
• Experience in service, facilities, maintenance or scheduling would be beneficial but not essential.

Responsibilities

• Acting as the first point of contact for customer enquiries.
• Coordinating service appointments and engineer schedules.
• Managing service requests from initial enquiry through to completion.
• Liaising with customers to provide updates and resolve queries.
• Processing job information and maintaining accurate records.
• Preparing service paperwork and documentation.
• Working closely with colleagues across different departments.
• Supporting the delivery of excellent customer service at all times.

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Time management

Problem solving

Tools

Microsoft Office

Internal systems

Job description

Service Administrator

Location: Exeter

Salary: £26,000 - £30,000 DOE

Job Type: Full-Time, Permanent

The Opportunity

Are you an organised and customer-focused professional looking for a varied office-based role?

We are recruiting for a Service Administrator to join a busy and growing Exeter-based business. Acting as the link between customers, engineers and internal teams, you'll play a key role in ensuring service requests are managed efficiently, and customers receive a first-class experience.

This is an excellent opportunity for someone who enjoys building relationships, solving problems and keeping operations running smoothly.

What You'll Be Doing

• Acting as the first point of contact for customer enquiries
• Coordinating service appointments and engineer schedules
• Managing service requests from initial enquiry through to completion
• Liaising with customers to provide updates and resolve queries
• Processing job information and maintaining accurate records
• Preparing service paperwork and documentation
• Working closely with colleagues across different departments
• Supporting the delivery of excellent customer service at all times

What We're Looking For

• Previous experience within administration, customer service or coordination
• Excellent communication and relationship-building skills
• Strong organisational abilities and attention to detail
• Ability to prioritise and manage a busy workloadA positive, proactive approach to work
• Confident using Microsoft Office and internal systems
• Experience within a service, facilities, maintenance or scheduling environment would be beneficial but is not essential

What's On Offer

• £26,000 - £30,000 DOE
• On-site parking
• Friendly and supportive team
• Stable, full-time permanent position
• Career development opportunities
• Varied and rewarding role
• Growing and successful business
• Immediate start available

About the Company

Our client is a well-established business with a strong reputation for delivering exceptional service to its customers. Due to continued growth, they are looking to strengthen their support team with the addition of a Service Administrator who can help ensure the smooth running of their day-to-day operations.