Service Administrator

Confidential; Exeter; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Friendly and supportive team

Stable, full-time permanent position

Career development opportunities

Varied and rewarding role

Growing and successful business

Immediate start available

Job summary

Confidential is seeking a Service Administrator in Exeter to join a friendly team and support day-to-day service operations. You will act as first point of contact for customer inquiries, coordinate appointments, manage service requests from enquiry to completion, and keep accurate records.

The role offers a full-time, permanent contract with on-site parking and opportunities for development. You will work closely with colleagues across departments to maintain high standards of customer service

Qualifications

• Previous experience in administration, customer service or coordination.
• Excellent communication and relationship-building skills.
• Strong organisational abilities and attention to detail.
• Ability to prioritise and manage a busy workload.
• Confident using Microsoft Office and internal systems.

Responsibilities

• Acting as the first point of contact for customer enquiries
• Coordinating service appointments and engineer schedules
• Managing service requests from initial enquiry through to completion
• Liaising with customers to provide updates and resolve queries
• Processing job information and maintaining accurate records
• Preparing service paperwork and documentation
• Working closely with colleagues across different departments
• Supporting the delivery of excellent customer service at all times

Skills

Communication

Relationship-building

Organisational skills

Attention to detail

Prioritisation

Proactivity

Tools

Microsoft Office

Internal systems

Job description

Service Administrator

Location: Exeter

Salary: 26,000 - 30,000 DOE

Job Type: Full-Time, Permanent

What You'll Be Doing

• Acting as the first point of contact for customer enquiries
• Coordinating service appointments and engineer schedules
• Managing service requests from initial enquiry through to completion
• Liaising with customers to provide updates and resolve queries
• Processing job information and maintaining accurate records
• Preparing service paperwork and documentation
• Working closely with colleagues across different departments
• Supporting the delivery of excellent customer service at all times

What We're Looking For

• Previous experience within administration, customer service or coordination
• Excellent communication and relationship-building skills
• Strong organisational abilities and attention to detail
• Ability to prioritise and manage a busy workload
• A positive, proactive approach to work
• Confident using Microsoft Office and internal systems
• Experience within a service, facilities, maintenance or scheduling environment would be beneficial but is not essential

What's On Offer

• 26,000 - 30,000 DOE
• On-site parking
• Friendly and supportive team
• Stable, full-time permanent position
• Career development opportunities
• Varied and rewarding role
• Growing and successful business
• Immediate start available

About the Company

Our client is a well-established business with a strong reputation for delivering exceptional service to its customers. Due to continued growth, they are looking to strengthen their support team with the addition of a Service Administrator who can help ensure the smooth running of their day-to-day operations.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.