Service Coordination Specialist

Confidential; Exeter; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Friendly and supportive team

Stable, full-time permanent position

Career development opportunities

Varied and rewarding role

Growing and successful business

Immediate start available

Job summary

Confidential is seeking a Service Administrator in Exeter to join a friendly team and support day-to-day service operations. You will act as first point of contact for customer inquiries, coordinate appointments, manage service requests from enquiry to completion, and keep accurate records.

The role offers a full-time, permanent contract with on-site parking and opportunities for development. You will work closely with colleagues across departments to maintain high standards of customer service

Qualifications

• Previous experience in administration, customer service or coordination.
• Excellent communication and relationship-building skills.
• Strong organisational abilities and attention to detail.
• Ability to prioritise and manage a busy workload.
• Confident using Microsoft Office and internal systems.

Responsibilities

• Acting as the first point of contact for customer enquiries
• Coordinating service appointments and engineer schedules
• Managing service requests from initial enquiry through to completion
• Liaising with customers to provide updates and resolve queries
• Processing job information and maintaining accurate records
• Preparing service paperwork and documentation
• Working closely with colleagues across different departments
• Supporting the delivery of excellent customer service at all times

Skills

Communication

Relationship-building

Organisational skills

Attention to detail

Prioritisation

Proactivity

Tools

Microsoft Office

Internal systems

Job description

Confidential is seeking a Service Administrator in Exeter to join a friendly team and support day-to-day service operations. You will act as first point of contact for customer inquiries, coordinate appointments, manage service requests from enquiry to completion, and keep accurate records.

The role offers a full-time, permanent contract with on-site parking and opportunities for development. You will work closely with colleagues across departments to maintain high standards of customer service