Service Coordinator & Customer Care Specialist

Office Angels Limited; Exeter; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Friendly and supportive team

Career development opportunities

Immediate start available

Job summary

Office Angels Limited in Exeter is seeking a Service Administrator to support a busy, growing business. The role links customers, engineers and internal teams to ensure service requests are managed efficiently and customer experiences are excellent.

You will coordinate appointments, handle enquiries, and maintain accurate records while working across departments. A stable, full-time permanent position with opportunities for development is offered.

Qualifications

• Experience in administration, customer service or coordination.
• Excellent communication and relationship-building skills.
• Strong organisational abilities and attention to detail.
• Ability to prioritise and manage a busy workload; proactive.
• Confident using Microsoft Office and internal systems.
• Experience in service, facilities, maintenance or scheduling would be beneficial but not essential.

Responsibilities

• Acting as the first point of contact for customer enquiries.
• Coordinating service appointments and engineer schedules.
• Managing service requests from initial enquiry through to completion.
• Liaising with customers to provide updates and resolve queries.
• Processing job information and maintaining accurate records.
• Preparing service paperwork and documentation.
• Working closely with colleagues across different departments.
• Supporting the delivery of excellent customer service at all times.

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Time management

Problem solving

Tools

Microsoft Office

Internal systems

Job description

Office Angels Limited in Exeter is seeking a Service Administrator to support a busy, growing business. The role links customers, engineers and internal teams to ensure service requests are managed efficiently and customer experiences are excellent.

You will coordinate appointments, handle enquiries, and maintain accurate records while working across departments. A stable, full-time permanent position with opportunities for development is offered.