Engineering Scheduler — Field Crew & Maintenance Planning

Securitas UK; Swindon; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Securitas Technology in Swindon is looking for an organised Scheduler to join our busy team. You’ll be the link between engineers, customers and service teams, ensuring the right people are in the right place at the right time.

Working hours are 9:00–17:00 with hybrid working; travel to the office required as needed. The role focuses on coordinating preventative maintenance visits and prioritising workflows to meet SLAs and customer needs.

Qualifications

• Proven experience in a call centre and/or customer-facing role.
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history.
• Strong team player with an open and honest approach to your own workload and supporting others.
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers.

Responsibilities

• Plan and schedule all Planned Preventative Maintenance (PPM) visits.
• Manage field service engineers’ diaries and allocate work in line with business targets.
• Make ownership of all return visits required following an engineer’s initial attendance.
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures.
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location.
• Log, track, and support the resolution of customer complaints.
• Carry out any additional administrative or coordination tasks assigned by the Manager.

Skills

Call centre experience

Customer-facing role

Multisystem proficiency

Teamwork

Excellent communication

Tools

Microsoft Office

Multiple systems

Job description

Securitas Technology in Swindon is looking for an organised Scheduler to join our busy team. You’ll be the link between engineers, customers and service teams, ensuring the right people are in the right place at the right time.

Working hours are 9:00–17:00 with hybrid working; travel to the office required as needed. The role focuses on coordinating preventative maintenance visits and prioritising workflows to meet SLAs and customer needs.