Engineering Scheduler & Service Desk Specialist

Elite People Ltd; Stourbridge; On-site; GBP 26,000 - 31,000; Full time

Job summary

Elite People Ltd in Stourbridge is seeking a Service Desk Coordinator / Scheduler to manage day-to-day workload for field engineers. You will allocate jobs, update customers, and ensure timely completion of maintenance tasks, both planned and reactive, in a busy facilities management environment.

The role emphasizes strong organisation, communication with engineers/subcontractors, and proficiency with scheduling systems and MS Office. A dedicated out-of-hours callout rota is part of the duties.

Qualifications

• Experience arranging engineers or field service teams.
• Ability to coordinate reactive maintenance and planned works.
• Strong organisational skills and multi-tasking abilities.
• Good communication with engineers, subcontractors and customers.

Responsibilities

• Scheduling and dispatching engineers to planned and reactive maintenance jobs.
• Logging breakdowns and allocating work to engineers.
• Coordinating PPM and reactive works.
• Monitoring job progress to meet SLA and KPI deadlines.
• Raising purchase orders and arranging materials for engineers.
• Liaising with suppliers and subcontractors for quotations.
• Preparing quotations and updating job records.
• Keeping internal systems and portals up to date.
• Communicating with engineers and customers to resolve scheduling issues.
• Supporting the service desk with admin and reporting.
• Participating in paid out-of-hours callout rota.

Skills

Scheduling

Field-based service coordination

Organisation

Communication

MS Office

Job management software

Tools

Job Logic

Scheduling systems

Job description

Elite People Ltd in Stourbridge is seeking a Service Desk Coordinator / Scheduler to manage day-to-day workload for field engineers. You will allocate jobs, update customers, and ensure timely completion of maintenance tasks, both planned and reactive, in a busy facilities management environment.

The role emphasizes strong organisation, communication with engineers/subcontractors, and proficiency with scheduling systems and MS Office. A dedicated out-of-hours callout rota is part of the duties.