Service Coordinator

Confidential; Long Lee; Presencial; GBP 28.000 - 32.000; Jornada completa

Descripción de la vacante

Confidential in Keighley is seeking an experienced Service Coordinator to organise field engineer schedules and manage both planned maintenance and reactive work.

You will act as the first line of contact for clients, prioritise urgent jobs, and ensure deadlines and budgets are met in a busy 24/7 service environment.

This role requires strong organisational and communication skills, with a proven track record in service, engineering, maintenance or facilities settings.

Formación

• Proven experience coordinating field engineers.
• Experience managing both planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.
• A commercially aware approach, with an understanding of budgets and profitability.
• Ability to remain calm and organised when priorities change.
• Experience within a service, engineering, maintenance or facilities environment.

Responsabilidades

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

Conocimientos

Field engineer coordination

Planning & scheduling

Customer service

Communication skills

Budget awareness

Calm under pressure

Facilities experience

Descripción del empleo

SERVICE COORDINATOR

Keighley, BD21 £28,000 £32,000
Monday to Friday, 08 00

Are you an experienced Service Coordinator with a background in coordinating field engineers and managing both planned and reactive work?

We are looking for an organised and proactive individual who can manage engineer schedules, prioritise urgent jobs and keep customers updated within a busy, fast-paced service environment.

Working within a 24/7 service-based business, you will play a key role in coordinating three core areas: Pre-Planned Maintenance (PPM), Reactive Repairs and Installations.

The Role

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

We're Looking For Someone With:

• Proven experience coordinating field engineers.
• Experience managing both planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.
• A commercially aware approach, with an understanding of budgets and profitability.
• The ability to remain calm and organised when priorities change.
• Experience within a service, engineering, maintenance or facilities environment.

Relevant Backgrounds

• Service Coordinator
• Engineering Coordinator
• Engineering Scheduler
• Service Scheduler
• Maintenance Coordinator
• Maintenance Scheduler
• Field Service Coordinator
• Field Engineer Scheduler
• Service Delivery Coordinator
• Contract Coordinator

Interested?