Service Administrator

Pertemps Bond; East Staffordshire; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Daytime hours

Early finish Fridays

Collaborative team

Job summary

Pertemps Bond is seeking an experienced Service Administrator to join the Service team on a temporary basis in East Staffordshire. The role focuses on coordinating engineers, handling customer inquiries, and ensuring smooth service operations.

You will schedule engineers, manage parts and logistics, and maintain accurate service records. This position requires strong administration, customer service skills and the ability to work in a fast-paced environment with attention to detail.

Qualifications

• Experience in administration, coordination and scheduling.
• Strong customer service mindset with professional communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and accurate record-keeping.

Responsibilities

• Schedule field engineers and service partners using CRM.
• Coordinate parts, dispatch, paperwork and PO creation.
• Liaise with Engineering Managers on workloads and critical sites.
• Support service projects from inquiry to completion.
• Respond to customer inquiries by phone and email promptly.
• Collaborate with schedulers and the team to resolve resourcing.
• Prepare risk assessments and maintain service records.
• Manage the service inbox and update customers on progress.
• Support service order management and invoicing.

Skills

Administration

Coordination

Scheduling

Customer service

Communication

Time management

Attention to detail

Tools

CRM system

Microsoft Office

Job description

Favourable daytime hours – 8:30am-5pm

Early finish Fridays

Collaborative, warm team environment

Our client is a well-established manufacturing business seeking an experienced and highly organised Service Administrator to join their Service team on a temporary basis. This is an excellent opportunity for an individual with strong administration and customer service skills who enjoys working in a fast-paced operational environment where organisation, accuracy and communication are essential.

As Service Administrator, you will provide comprehensive administrative and coordination support to the Service department, helping to ensure engineers are scheduled effectively, customer enquiries are dealt with promptly, parts and logistics are managed efficiently, and service documentation is completed accurately.

Key Responsibilities

• Schedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity.
• Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders.
• Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs.
• Support the delivery of projects and manage individual service cases from initial enquiry through to completion.
• Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails.
• Work closely with fellow schedulers and the wider Service team to resolve resourcing challenges and secure appropriate attendance dates for customers.
• Prepare relevant Risk Assessments and Method Statements for service cases.
• Maintain accurate and methodical records of service transactions and activities.
• Manage the Service inbox, raising cases for call-outs, quoted works and commissioning, while ensuring customers receive timely updates.
• Support service order management, logistical despatch, service works billing and general customer enquiries.
• Contribute towards achieving departmental KPIs and maintaining an efficient day-to-day Service operation.

About You

We are looking for someone who is highly organised, proactive and customer-focused, with the ability to manage competing priorities in a busy environment. You will have excellent attention to detail, strong administrative skills and the confidence to communicate effectively with customers, engineers and internal stakeholders.

The successful candidate will ideally have:

• Previous experience in administration, coordination, scheduling or a similar service-based environment. Knowledge of end-to-end logistics would be advantageous
• Strong organisational and time-management skills.
• Excellent attention to detail and process discipline.
• Good numeracy and IT skills, with experience using Microsoft packages and the ability to learn new systems quickly.
• The ability to prioritise and multitask effectively.
• A proactive, enthusiastic and self-motivated approach.
• The confidence to work independently while also contributing positively to a team.
• A responsible, dependable and flexible attitude.

If you are an experienced administrator who thrives on coordinating people, processes and customer requirements, we would be keen to hear from you.