Service Desk Scheduler - Out-of-Hours Rota

Confidential; Amblecote; On-site; GBP 26,000 - 31,000; Full time

Job summary

Confidential in Stourbridge is seeking a Service Desk Coordinator / Scheduler to manage day-to-day workload of field-based engineers, allocate jobs efficiently, and keep customers updated.

You will coordinate reactive maintenance, PPM, and ensure SLA/KPI deadlines, log breakdowns, raise purchase orders, liaise with suppliers, and report on scheduling. This permanent full-time role offers stability and opportunities within a facilities management team.

Qualifications

• Experience scheduling engineers, technicians or field-based service teams.
• Experience coordinating reactive maintenance, service calls or planned works.
• Strong organisational skills and ability to manage multiple jobs simultaneously.
• Good communication with engineers, subcontractors and customers.

Responsibilities

• Schedule and dispatch engineers to planned and reactive maintenance jobs.
• Log breakdowns and allocate work to appropriate engineers.
• Coordinate planned preventive maintenance and reactive works.
• Monitor progress to meet SLA and KPI deadlines.

Skills

Scheduling

Customer communication

Organisational skills

Microsoft Office

Tools

Job Logic

Scheduling systems

Job description

Confidential in Stourbridge is seeking a Service Desk Coordinator / Scheduler to manage day-to-day workload of field-based engineers, allocate jobs efficiently, and keep customers updated.

You will coordinate reactive maintenance, PPM, and ensure SLA/KPI deadlines, log breakdowns, raise purchase orders, liaise with suppliers, and report on scheduling. This permanent full-time role offers stability and opportunities within a facilities management team.