Service & Sales Assistant

YUGO STUDENTS (UK) LIMITED; West of England; On-site; GBP 14,000; Part time

Job summary

A student accommodation provider in Central Bristol is seeking a friendly administrator to join their enthusiastic team. The role involves providing excellent customer service, managing queries, and organizing resident events. Key skills required include strong communication, problem-solving abilities, and knowledge of MS packages. The position offers a part-time schedule of 20 hours per week with an annual salary of £13,104.

Qualifications

• Great customer service and communication skills.
• Be super personable with a passion for engagement.
• Ability to be proactive with strong problem-solving skills.
• Organized and able to handle multiple tasks.
• Good working knowledge of MS packages.
• Resilient and adaptable with cultural diversity awareness.

Responsibilities

• Provide friendly and professional customer service.
• Respond to customer queries and complaints effectively.
• Involve in sales and marketing activity for the residences.
• Implement operating procedures completely.
• Maintain safety and welfare of all residents.
• Organize and communicate social events for residents.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Knowledge of MS packages

Cultural diversity awareness

Job description

20 hours per week

12pm - 10pm - must work every Thursday and Friday with lone working from 4pm - 10pm

£13,104 per annum

Central Bristol

Overview

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Bristol.

Responsibilities

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents

Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications

• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness