Service Reception Manager

Jago Consultants; Basingstoke; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading motor garage in Basingstoke is seeking an Assistant Service Manager / Service Reception Manager to oversee service operations and lead a team. Ideal candidates should have extensive experience in a similar role, showcasing leadership skills to drive performance and customer satisfaction.

Qualifications

• Minimum 3 years' experience in relevant management roles.
• Proven track record in service management.
• Strong leadership qualities and brand representation.

Responsibilities

• Lead daily operations and motivate the team.
• Resolve staff and customer issues effectively.
• Oversee Service Department in Service Manager's absence.

Skills

Leadership

Team Motivation

Customer Service

Job description

Social network you want to login/join with:

Assistant Service Manager / Service Reception Manager

Required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.

Job Role

Assistant Service Manager / Service Reception Manager

Salary

Circa 27k basic / 35k OTE

Candidate Profile

Your previous experience should be in a similar role, such as Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.

Key Responsibilities

• Lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team
• Help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives
• Oversee all aspects of the Service Department operations in the absence of the service manager
• Challenge and drive the performance of the front-of-house staff
• Manage, coach, and motivate employees to ensure high staff quality
• Assist with monitoring performance against targets
• Ensure correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold or deferred work

About You

• Preferably a minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, with a successful track record
• You should be a leader and an ambassador for the brand and dealer group
• Demonstrate a stable career path
• Capable of balancing hands-on support for your team with running the department when the Service Manager is unavailable

This is a superb position with an industry-leading dealer group.