Assistant Reception Manager

The Evolv Collection Restaurants; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hospitality group in London seeks a passionate Assistant Reception Manager for their iconic German Gymnasium restaurant. This role involves managing reservations, guest interactions, and fostering a welcoming atmosphere alongside effective team leadership. An opportunity to grow professionally in a premium dining environment awaits you.

Benefits

50% discount at all restaurants

Access to discounts and cashback programs

Employee Assistance Program

Holiday allowance increase with service

Qualifications

• Experience in hospitality management preferred.
• Ability to manage reservations and guest interactions professionally.
• Leadership qualities to mentor staff and uphold service standards.

Responsibilities

• Manage calls, enquiries, and reservations efficiently.
• Mentor and train staff, ensuring excellent guest experiences.
• Oversee the reception area, maintaining a professional appearance.

Skills

Guest-centric approach

Communication

Leadership

Job description

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Our industry
leading benefits have you covered!

• Industry leading pay: We value your
  expertise and dedication.
• Dine with style: Enjoy a lavish50%
  discountat all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some
  of the best discounts and cashback from a range of top retailers and
  cinema tickets at unbeatable prices through the Telusapp.
• Financial freedom: Take control of your
  finances withWagestream– track your earnings in
  real time, access up to 40% of your pay instantly and save directly from
  your salary.
• Wellness support: Your wellbeing matters to us!
  Benefit from a confidentialEmployee Assistance Programwith
  a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package:
  Embrace a holistic approach to health withWeCare–
  offering UK based online GP appointments, mental health counselling,
  fitness programs, legal and financial guidance and more!
• Dental care made easy: WithTooth
  Fairyyou have instant access to expert advice and
  prescriptions from the comfort of your own home.
• Nourish your body: We offer healthy and
  nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine
  bright with our Employee of the Month scheme, Long Service Awards and
  numerous group incentives. You may even earn a place at our yearly
  employee awards night!
• Grow with us: You will have access to some
  of the best training our industry has to offer. You will have access to
  our training platform,
  
  Evolv Edge which is
  packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance
  increases with length of service.
• Make a difference: Give back to the
  community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a
  friend scheme and share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York.

Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences.

German Gymnasium was originally designed as the first purpose-built gym in England, and used by the German Gymnastics team for the 1864 Olympics. Now a Grade II listed building, German Gymnasium, is conveniently situated in the heart of vibrant King’s Cross. Serving an all-day grand café style menu across the ground floor and vast terraces, for breakfast, brunch, lunch and dinner. With a nod to its heritage the menu reflects a Germanic influence. The restaurant on the upper floor has its own spectacular bar and semi-private dining room with views of the award-winning interior to match.

A bit about what you
will be doing:

We are looking for a passionate and guest-centric Assistant Reception Manager to join our team at German Gymnasium. In this pivotal role, you'll support the Reception Manager in ensuring the smooth running of our Restaurant. You'll be responsible for managing calls, enquiries, and reservations with grace and efficiency, while also taking the lead in the absence of the Reception Manager. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, ensuring a welcoming atmosphere at all times. Your primary focus will be on ensuring the smooth allocation of guests in a planned and organized manner, contributing to the overall success and strategy of the restaurant. This role offers a fantastic opportunity for personal and professional growth, with the chance to shape unforgettable moments for our guests while charting your own path to success in the hospitality industry.

Your key duties & responsibilities would include: - To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times - To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression” - To take reservations correctly and with the respect of the policies when necessary - To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints - Manage the front desk by receiving incoming calls, greeting and attending guests' needs - To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience - To look after reception appearance and presence - Understand relevant H&S legislation and the implications on the business, taking action as required - Cost control and financial budgeting alongside the Senior Reception and Reservations Manager If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.