Reception Manager

Chichester Harbour Hotel; Chichester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Chichester Harbour Hotel as a Reception Manager, delivering exceptional customer service while leading a dynamic team. This role requires at least 2 years of relevant experience in hospitality, focusing on guest satisfaction and operational excellence. You'll benefit from multiple perks and career progression opportunities within a prestigious hotel group known for its luxury properties.

Benefits

Excellent progression opportunities

Competitive salary

On-the-job training

Hotel stay and Food and Beverage discounts

Access to benefits and discounts platform

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Qualifications

• Minimum 2 years' experience in a front desk or supervisory role in hospitality.
• Strong leadership and organizational skills required.
• Effective communicator with complaint handling experience.

Responsibilities

• Ensure every guest receives the ultimate in customer service.
• Implement guest feedback processes, billing, and revenue posting.
• Motivate and lead the front office team.

Skills

Leadership

Communication

Complaint Handling

Organizational Skills

Tools

Opera PMS

Job description

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The role…

We have a superb opportunity for a Reception Manager to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people, and fully experienced in all aspects of Front Office including collating guest feedback, billing, and revenue posting. Minimum 2 years' experience in a front desk or supervisory role in hospitality with strong leadership and organizational skills. Preferential consideration for candidates with Opera PMS experience.

What’s in it for you…

At Harbour Hotels, we are committed to providing exceptional hospitality whilst creating a vibrant, enjoyable working environment for all of our team. Here are some of the benefits you will receive upon joining:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on-the-job training and development with opportunities for internal promotions within any of our properties
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Who we are…

Harbour Hotels is a collection of prestigious hotels located in some of the most beautiful locations across the South. Our luxury portfolio includes coastal, country, and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year, making it an exceptionally exciting time to join our growing hotel brand.

If you feel you have the skills and ambition we are looking for, please apply with a full and up-to-date CV below.

Please note that only those eligible to work in the UK or with a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!