Reception Manager - Live in accommodation available

Oxford Belfry Hotel & Spa; Thame; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK hotel is seeking a Reception Manager responsible for guest services at their Thame location. The role involves handling reservations, complaints, and maximizing guest satisfaction while managing a dedicated team. Live-in accommodation is available, alongside various employee benefits including health club memberships and training opportunities.

Benefits

Free health club membership

Discounts across The QHotels Collection

Free parking

Support with training & professional qualifications

Employee Assistance Program – Hospitality Action

Refer a friend scheme

Qualifications

• Previous experience within a front office or reception position.
• Quality & standards driven.
• Outstanding customer service skills essential.

Responsibilities

• Provide outstanding service as the first point of contact.
• Handle guest issues and complaints effectively.
• Maximize revenue through advising on rates and packages.

Skills

Customer service

Conflict resolution

People management

Job description

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Reception Manager - Live in accommodation available, Thame

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Client:

Oxford Belfry Hotel & Spa

Location:

Thame, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

71fe94fcf418

Job Views:

14

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Do you pride yourself on providing outstanding guest service?

Are you a people-oriented individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

Live in accommodation available

What will I do?

Reception is the first impression of the hotel a guest will experience, so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests' stay, reviewing room allocation, advising on rates, packages and promotions, handling guest issues and complaints, and maximising revenue.

Is this the role for me?

• Previous experience within a front office, reception, or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and near the Cotswolds. Our hotel is a 4-star, 154-bedroom property with a restaurant, bar & lounge, afternoon tea, private dining, and meeting spaces. Leisure facilities include a gym, pool, sauna, tennis courts, and an Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require reasonable adjustments during the recruitment process, please let us know.

We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.