Service Reception Manager

Sytner Group; Ascot; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive brand's Service Centre in Ascot is seeking an experienced Service Reception Manager to enhance customer service. The successful candidate will lead a team while ensuring brand standards are met, driving engagement, and fostering a proactive service environment. An industry-leading benefits package is included.

Benefits

Enhanced holiday entitlement including bank holidays

Industry-leading maternity, paternity, and adoption pay

Recognition for long service

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle-to-work scheme

One paid voluntary/community work day per year

Qualifications

• Passionate individual focused on excellent customer service.
• Proven track record in customer satisfaction.
• Positive attitude and stable career path.

Responsibilities

• Ensure customers receive excellent service aligned with brand expectations.
• Mentor and coach a team, placing customer needs at the forefront.
• Act as a bridge between customers and service department.

Skills

Customer Service

Team Leadership

Communication

Mentoring

Education

Experience in an Assistant Service Manager position

Experience in a Reception Supervisor role

Job description

Jaguar Land Rover Service Centre Ascot is looking to recruit an experienced and successful Service Reception Manager to oversee the department.

Reporting to the Aftersales Manager, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.

About You

This position is suitable for someone already in an Assistant Service Manager position, Reception Supervisor role, or a proactive and enthusiastic Senior Service Advisor seeking their next career step. Please note, Jaguar Land Rover brand experience is preferred.

The role requires a passionate individual about delivering excellent customer service, capable of mentoring and coaching their team daily, and proactive in anticipating customer needs.

You should be a leader and brand ambassador, experienced in engaging and developing your team to be proactive, always placing the customer at the center of your efforts. Outstanding communication skills are essential, as you and your team act as the bridge between customer and service department. A proven track record in customer satisfaction is also required.

Candidates should demonstrate a stable career path, a positive attitude, and willingness to work closely with their team.

Why Sytner?

Sytner Group offers an industry-leading benefits package, including:

• Enhanced holiday entitlement including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Recognition for long service
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle-to-work scheme
• One paid voluntary/community work day per year

At Sytner, we value diversity and are committed to creating an inclusive environment. We welcome applications from individuals of all backgrounds and are happy to make reasonable adjustments for interviews and recruitment processes.