Service Reception Manager

BMW Group Retail; High Wycombe; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Reception Manager to lead a dynamic team at Sytner High Wycombe. In this full-time role, you will oversee service advisors and technicians, ensuring exceptional customer service and operational efficiency. The ideal candidate will possess strong technical knowledge and leadership skills, thriving in a fast-paced environment. With a commitment to continuous improvement, this position offers a chance to make a significant impact in aftersales operations while enjoying a supportive and rewarding workplace culture. If you are driven by excellence and customer satisfaction, this opportunity is perfect for you.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in a similar role within the motor industry is essential.
• Strong technical knowledge and ability to work in a high-pressure environment.

Responsibilities

• Lead a team of service advisors and technicians to deliver excellent customer service.
• Maximize profitability and sales of parts, labor hours, and services.

Skills

Leadership Skills

Technical Knowledge

Customer Service

Operational Excellence

Job description

Sytner High Wycombe is looking for a Service Reception Manager.

Your role

As a Sytner Service Reception Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians, and support team within the service department and deliver a full Aftersales service to our customers, whilst maximising profitability and the sales of parts, labour hours, MOT, lubricants, tyres, and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high-pressured environment and have fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

1. Enhanced Holiday Entitlement – 33 days inc. bank holidays
2. Industry-leading Maternity, Paternity, and Adoption Pay
3. Career Development
4. Recognition of Long Service every 5 years
5. Discounted Car Schemes
6. High Street Discounts
7. Discounted Gym memberships
8. Cycle to work scheme
9. One day a year paid voluntary/community work