Assistant Reception Manager

Ivy Asia; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join Ivy Asia as an Assistant Reception Manager in London, where you'll lead a dynamic team in delivering exceptional service. This role encompasses training staff, maintaining service standards, and assisting in effective department management with competitive pay and benefits. Ideal candidates are charismatic, solution-focused, and thrive under pressure.

Benefits

Competitive industry pay (Hourly + Tronc)

Management Career Development Program

Extra holiday allowance for length of service

50% staff discount for you and friends

Guaranteed day off for birthday

Refer a Friend Bonus

Access to retailer discounts

Guaranteed 20 hours minimum contract

Qualifications

• 1+ years of experience as a Reception Manager or similar role.
• Excellent English language skills.
• Ability to work under pressure.

Responsibilities

• Assist in the development of a high-performing reception team.
• Maintain service standards and operational budget.
• Supervise receptionists and manage service flow.

Skills

Customer Service

Team Leadership

Communication

Charisma

Job description

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Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a passionate Assistant Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your birthday as a day off - Guaranteed!
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Reception Manager:

• To assist the Reception Manager in building an efficient department, by taking an active interest in the employees’ welfare, safety, and development.
• To assist the reception team in providing all staff with ongoing service standards training and food and beverage product knowledge.
• To supervise other receptionists, ensuring that the correct standards and methods of service are maintained.
• To strictly adhere to the department’s operational budget and ensure that all costs are controlled and expenditure approved.
• To attend training and meetings as required by the Reception Manager.
• To conduct and contribute to regular departmental communications meetings.
• Manage the reception desk and the flow of service into the restaurant in the Manager's absence.

About you:

• You have 1+ years of experience in this position.
• Solution-driven individual able to work under the pressure of peak service.
• You love to wow guests with exceptional service.
• You have excellent English language skills.
• You are friendly and professional with plenty of charisma and flair.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.