Reception Manager

Gymbox; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

Gymbox, une salle de sport innovante à Londres, recherche un Reception Manager passionné pour diriger son équipe de service aux membres. Ce rôle exige une personnalité dynamique, des capacités de leadership et un engagement envers la satisfaction des clients. Vous bénéficiez d'un salaire de départ de £27,000, avec des possibilités de bonus agricoles et des avantages divers tels qu'une adhésion gratuite au gymnase et des programmes de formation. Rejoignez une équipe qui valorise l'énergie et l'enthousiasme !

Benefits

Monthly and quarterly bonus schemes

Opportunities for career progression

Access to training and development programs

Free gym membership for you and a +1

Discounts and loyalty holiday scheme

Qualifications

• Expérience dans la gestion d'équipe et capacité à travailler sous pression.
• Souci du détail et bonne éthique d'équipe.

Responsibilities

• Construire et diriger l'équipe de service aux membres.
• Fournir un service client exceptionnel à tous les membres et visiteurs.
• Gérer efficacement les systèmes de réception et les processus.

Skills

Team leadership

Organisational skills

Communication

Positive attitude

Willingness to learn

Job description

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• A monthly and quarterly bonus scheme based on retail spend targets and customer service performance

Join Gymbox as a Reception Manager

Are you a lively personality with natural leadership qualities and a passion for customer service? Gymbox is looking for a Reception Manager who can bring energy, enthusiasm, and exceptional service to our members.

Whether you're a fitness enthusiast, a regular club-goer, or just have a rebellious streak, you'll love being part of Gymbox. With nine locations and counting, we're not your average gym. We pioneered the craziest classes, the best gear, and the most challenging workouts in London. Imagine what we could do for your career!

About the Reception Team

Our Reception team is the heartbeat of Gymbox. They create the energetic atmosphere, welcome members, and set the tone for an unforgettable experience. They thrive on our nightclub-meets-fitness vibe and inspire members to keep coming back. Early mornings or late nights? No problem for these rockstars—they crush it every time.

Your Role as Member Experience Lead

• Help build, inspire, and lead the Member Experience team
• Provide exceptional customer service to all members and visitors
• Maintain high standards and ensure member satisfaction
• Manage reception systems and processes efficiently
• Motivate your team to meet and exceed retail sales targets
• Represent Gymbox as an all-star ambassador

What We're Looking For

• Team leadership experience and ability to handle pressure
• Strong organisational and communication skills
• Punctuality, positive attitude, and team ethic
• Willingness to learn and develop
• Availability to work the following shifts:
• EARLY: 5:30 – 14:30
• MIDDLE: 11:00 – 20:00
• LATE: 14:15 – 23:15

What We Offer

• Starting salary of £27,000
• Monthly and quarterly bonus schemes
• Opportunities for career progression
• Access to training and development programs
• Discounts, loyalty holiday scheme, party invitations, and your birthday off
• Cycle to Work scheme after 6 months
• Free gym membership for you and a +1