Reception Manager

Hotel Co 51 B.V.; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Reception Manager to oversee reception operations and ensure exceptional customer service. The ideal candidate will have at least 2 years of experience in the hotel industry, strong leadership skills, and a commitment to delivering high-quality service. Responsibilities include managing guest interactions, training staff, and driving sales through excellent service standards.

Qualifications

• Minimum of 2 years experience in a similar role.
• Previous experience in the hotel industry.
• Fluent in English; additional foreign language preferred.

Responsibilities

• Manage reception operations and ensure high customer service levels.
• Drive sales revenues and promote hotel services.
• Conduct training programs and supervise Front Office Team.

Skills

Customer service

Positive attitude

Communication

Leadership

Job description

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We are currently looking for aReception Manageron a full-time basis.

As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

Duties

Support Team Members in handling guest requests and enquires to ensure a positive outcome

Ensure a consistent, high level of customer service and respond to guest complaints and disturbances

Supervise accurate and efficient reception operations including check in/out procedures

Drive sales revenues and promote hotel services and facilities for up-selling opportunities

Understand and apply correct finance and hotel credit policy procedures

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

Act in accordance with the front of house equipment and the property management systems (OPERA)

Conduct training programs on an ongoing basis

Carry out shift handovers and brief team members as required

Follow Moxy by Marriott brand standards

Assist other departments and maintain good working relationships with hotel Team Members

Act with responsibility in emergency situations

Able to perform the Night Audit and ensure all reports are prepared for next day operations

Make book-outs if necessary

Performs security checks of interior and exterior of the premises

Together with the team enroll new members for Marriott Bonvoy (loyalty program)

Minimum of 2 year experience in similar role

Previous experience in a hotel industry

Positive attitude and good communication skills

Resident in/close to Inverness (or acceptable travel distance)

Committed to delivering a high level of customer service

Ability to work on your own or as part of a team

Competent level of system knowledge

Fluent in English, an additional foreign language is preferred

Able to work morning-, evening- and nightshifts