Service Planning Administrator — Scheduling & Customer Ops

Confidential; Cambridgeshire and Peterborough; On-site; GBP 29,000 - 35,000; Full time

Job summary

Confidential is seeking a Service Planning Administrator based in Leighton Buzzard to coordinate engineer schedules, handle customer enquiries and support daily service operations. This role offers development opportunities and exposure to different business areas within a collaborative environment.

You will schedule workloads, allocate jobs geographically, and act as the primary contact for customers and field engineers, ensuring accurate records and strong stakeholder relationships.

Qualifications

• Previous experience in scheduling, coordination or service administration
• Strong customer service experience in a busy environment
• Excellent telephone and communication skills
• Experience handling customer enquiries and resolving issues
• Strong organisational and prioritisation abilities
• High attention to detail and accuracy
• Confidence managing multiple tasks simultaneously
• Good IT skills including Microsoft Office
• Experience using Dynamics 365 would be advantageous
• SAP experience would be beneficial but is not essential

Responsibilities

• Schedule and organise engineer workloads and diaries
• Allocate service jobs geographically to maximise efficiency
• Act as a main point of contact for customers and field-based engineers
• Manage customer enquiries via telephone and email
• Prioritise workloads to maintain service levels
• Update and maintain records within internal systems
• Support the wider service team with administrative activities
• Assist with reporting and operational administration as required
• Build strong relationships with customers and internal stakeholders
• Support additional administrative functions as the role develops

Skills

Scheduling

Customer service

Time management

Communication

Multi-tasking

Attention to detail

Teamwork

IT literacy

Problem solving

Tools

Dynamics 365

SAP

Microsoft Office

Job description

Confidential is seeking a Service Planning Administrator based in Leighton Buzzard to coordinate engineer schedules, handle customer enquiries and support daily service operations. This role offers development opportunities and exposure to different business areas within a collaborative environment.

You will schedule workloads, allocate jobs geographically, and act as the primary contact for customers and field engineers, ensuring accurate records and strong stakeholder relationships.