Customer Service & Planning Administrator

Tate Recruitment; Bishop's Stortford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Customer Service & Planning Administrator in Bishop's Stortford. You will ensure exceptional service delivery, coordinate between customers and engineers, and handle complaints with professionalism. Ideal candidates have experience in customer service, strong organisation skills, and can thrive under pressure. This is a full-time position in a fast-paced setting.

Qualifications

• Previous experience in a customer service or service planning role.
• Strong organisational and multitasking skills with a keen eye for detail.
• Ability to work well under pressure and adapt to changing priorities.

Responsibilities

• Deliver outstanding customer service across all channels.
• Plan and schedule service visits for field-based engineers.
• Record and escalate customer complaints in a timely manner.

Skills

Customer service experience

Organisational skills

Excellent communication

Problem-solving mindset

Familiarity with CRM systems

Job description

Overview

Great company based in Bishop’s Stortford is seeking a proactive and detail-oriented Customer Service & Planning Administrator to join their team immediately. This is a key role within the Customer Service & Planning team, responsible for ensuring that every customer interaction is handled with professionalism, efficiency, and care. You’ll be the central point of coordination between customers, engineers, and internal teams—ensuring smooth operations and exceptional service delivery.

Responsibilities

• Deliver outstanding customer service across all channels, ensuring a positive experience at every touchpoint
• Accurately log service and repair callouts, ensuring timely responses and resolution
• Work in line with customer contracts and service level agreements (SLAs)
• Order and coordinate the delivery of equipment to support engineering operations
• Record, manage, and escalate customer complaints in a professional and timely manner
• Plan and schedule service visits and emergency callouts for field-based engineers and contractors
• Ensure optimal use of resources within designated geographical areas
• Maintain accurate and up-to-date customer files and account records
• Liaise with the sales team to ensure smooth communication regarding equipment placement and service updates
• Understand and follow internal invoicing and purchase order procedures
• Monitor and manage workload exceptions to maximise productivity
• Collaborate with leadership and stakeholders to measure and improve field service effectiveness
• Conduct proactive customer calls to reduce cancellations and improve service efficiency

Qualifications and Skills

• Previous experience in a customer service or service planning role
• Strong organisational and multitasking skills with a keen eye for detail
• Excellent communication skills, both written and verbal
• Confidence in handling customer queries, complaints, and escalations
• A reactive and solution-focused mindset
• Familiarity with CRM systems and planning tools
• Ability to work well under pressure and adapt to changing priorities

Employment Details

• Employment type: Full-time
• Seniority level: Not Applicable
• Location: Bishop’s Stortford, England, United Kingdom

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being at the heart of operations, ensuring customers receive the best possible service. If you feel this is for you then apply now.