Service Planning Administrator

Confidential; Cambridgeshire and Peterborough; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Zusammenfassung

Confidential is seeking a Service Planning Administrator based in Leighton Buzzard to coordinate engineer schedules, handle customer enquiries and support daily service operations. This role offers development opportunities and exposure to different business areas within a collaborative environment.

You will schedule workloads, allocate jobs geographically, and act as the primary contact for customers and field engineers, ensuring accurate records and strong stakeholder relationships.

Qualifikationen

• Previous experience in scheduling, coordination or service administration
• Strong customer service experience in a busy environment
• Excellent telephone and communication skills
• Experience handling customer enquiries and resolving issues
• Strong organisational and prioritisation abilities
• High attention to detail and accuracy
• Confidence managing multiple tasks simultaneously
• Good IT skills including Microsoft Office
• Experience using Dynamics 365 would be advantageous
• SAP experience would be beneficial but is not essential

Aufgaben

• Schedule and organise engineer workloads and diaries
• Allocate service jobs geographically to maximise efficiency
• Act as a main point of contact for customers and field-based engineers
• Manage customer enquiries via telephone and email
• Prioritise workloads to maintain service levels
• Update and maintain records within internal systems
• Support the wider service team with administrative activities
• Assist with reporting and operational administration as required
• Build strong relationships with customers and internal stakeholders
• Support additional administrative functions as the role develops

Kenntnisse

Scheduling

Customer service

Time management

Communication

Multi-tasking

Attention to detail

Teamwork

IT literacy

Problem solving

Tools

Dynamics 365

SAP

Microsoft Office

Jobbeschreibung

Join a friendly and supportive team where you'll coordinate engineer schedules, manage customer enquiries and help keep daily service operations running smoothly. This is a varied, fast-paced role offering genuine development opportunities, exposure to different areas of the business and the chance to play a key part in delivering an excellent customer experience.

Client Details

Our client is a well-established international organisation with a strong reputation for delivering high-quality products and services across a diverse customer base. With a collaborative culture and a focus on continuous improvement, they provide employees with long-term career opportunities, ongoing development and the chance to make a real impact within a supportive team environment.

Description

As a Service Planning Administrator, you will be responsible for supporting the day-to-day coordination of service operations while delivering excellent customer service.

• Scheduling and organising engineer workloads and diaries
• Allocating service jobs geographically to maximise efficiency
• Acting as a key point of contact for customers and field-based engineers
• Managing customer enquiries via telephone and email
• Prioritising workloads to ensure service levels are maintained
• Updating and maintaining accurate records within internal systems
• Supporting the wider service team with administrative activities
• Assisting with reporting and operational administration as required
• Building strong relationships with customers and internal stakeholders
• Supporting additional administrative functions as the role develops

Profile

A successful 'Service Planning Administrator' should have:

• Previous experience within a scheduling, coordination or service administration role
• Strong customer service experience gained in a busy environment
• Excellent telephone and communication skills
• Experience handling customer enquiries and resolving issues effectively
• Strong organisational and prioritisation abilities
• High attention to detail and accuracy
• Confidence managing multiple tasks simultaneously
• Good IT skills including Microsoft Office
• Experience using Dynamics 365 would be advantageous
• SAP experience would be beneficial but is not essential
• A proactive and team-oriented approach

Job Offer

• Permanent Service Planning Administrator position based in Leighton Buzzard.
• Salary of 32,000, dependent on the level of experience.