Service Operations Scheduler & Customer Experience Lead

Michael Page; Leighton Buzzard; On-site; GBP 29,000 - 35,000; Full time

Job summary

Michael Page is assisting a well-established international client in Leighton Buzzard to recruit a Service Planning Administrator. This role focuses on coordinating engineer workloads, handling customer enquiries and ensuring daily service operations run smoothly.

You will manage scheduling, allocate jobs by geography, maintain records, and support the service team with administration and reporting. A proactive, detail-oriented communicator with strong IT skills will thrive in this busy,

Qualifications

• Experience in scheduling, coordination or service administration.
• Strong customer service experience in a busy environment.
• Excellent telephone and communication skills.

Responsibilities

• Coordinate engineer workloads and diaries.
• Allocate service jobs geographically for efficiency.
• Be the key contact for customers and field-based engineers.
• Handle customer enquiries via phone and email.
• Prioritise workloads to maintain service levels.
• Update and maintain accurate records in internal systems.
• Support the wider service team with admin activities.
• Assist with reporting and operational administration as required.
• Build strong relationships with customers and internal stakeholders.

Skills

Scheduling

Coordination

Customer service

Phone communication

Microsoft Office

Dynamics 365

Tools

Dynamics 365

SAP

Job description

Michael Page is assisting a well-established international client in Leighton Buzzard to recruit a Service Planning Administrator. This role focuses on coordinating engineer workloads, handling customer enquiries and ensuring daily service operations run smoothly.

You will manage scheduling, allocate jobs by geography, maintain records, and support the service team with administration and reporting. A proactive, detail-oriented communicator with strong IT skills will thrive in this busy,