Service Controller | Scheduling & Operations for Engineers

Confidential; Oldbury; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

20 days holiday

Bank holidays

Pension

Life assurance

Full training provided

Job summary

Confidential, a nationwide service provider, is seeking a Service Controller in Oldbury. The role focuses on coordinating maintenance bookings, scheduling visits for engineers, and ensuring accurate data input in the internal systems.

You will liaise with customers and engineers, supporting service improvement and cost-control initiatives. Ideal candidates will have proven experience in service administration or coordination, strong communication skills, and IT proficiency including Office 365.

Qualifications

• Experience in service administration or service coordination.
• Experience scheduling maintenance for engineers.
• Strong written and verbal communication.
• Proficient with IT, especially Office 365 (Word, Excel).

Responsibilities

• Take pre-planned maintenance bookings from customers and plan/schedule them.
• Speak with customers to arrange follow-up visits and bookings.
• Interact with service engineers and process engineer job sheets/work reports.
• Change job status on internal systems and ensure data accuracy.
• Take ownership of service improvement initiatives and cost control.

Skills

Service administration

Service coordination

Scheduling

IT literacy

Tools

Office 365

Job description

Confidential, a nationwide service provider, is seeking a Service Controller in Oldbury. The role focuses on coordinating maintenance bookings, scheduling visits for engineers, and ensuring accurate data input in the internal systems.

You will liaise with customers and engineers, supporting service improvement and cost-control initiatives. Ideal candidates will have proven experience in service administration or coordination, strong communication skills, and IT proficiency including Office 365.