Service Operations Coordinator

Confidential; West Midlands; On-site; GBP 21,000 - 32,000; Full time

Job summary

Confidential is seeking a Service Administrator to provide essential administrative support to the service department. The role focuses on organising engineer schedules, maintaining service records and supporting field engineers to ensure efficient daily operations.

The successful candidate will handle invoicing, documentation, and liaison with customers, keeping communications professional and timely. A proactive, organised approach and the ability to prioritise tasks are essential for success

Qualifications

• Experience in an administration, coordination or customer service role.
• Strong organisational skills and the ability to manage several tasks at once.
• Excellent attention to detail and a methodical approach to record keeping.
• Clear and professional communication skills.
• Good computer skills with Microsoft Office and administrative systems.
• Ability to work independently while contributing to a team.
• Practical, flexible approach to resolving queries and deadlines.

Responsibilities

• Organise engineer schedules and allocate planned maintenance work to meet customer requirements.
• Create and maintain customer service agreements and keep contract information up to date.
• Arrange examinations, track dates and coordinate follow-up actions where issues are identified.
• Prepare customer invoices from service documentation and check accuracy.
• Review timesheets and job reports, resolve discrepancies and file paperwork.

Skills

Organisational skills

Coordination

Customer service

Attention to detail

Communication

Independent work

Tools

Microsoft Office

Job description

Confidential is seeking a Service Administrator to provide essential administrative support to the service department. The role focuses on organising engineer schedules, maintaining service records and supporting field engineers to ensure efficient daily operations.

The successful candidate will handle invoicing, documentation, and liaison with customers, keeping communications professional and timely. A proactive, organised approach and the ability to prioritise tasks are essential for success