Service Coordinator: Scheduling & Customer Delivery

Confidential; Manchester, Salford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Confidential is seeking an organised and proactive Service Coordinator to join a busy operations team in Oldham, taking ownership of scheduling, planning and coordinating engineer workloads to ensure exceptional service delivery and customer satisfaction.

You will schedule visits, manage service requests, liaise with customers and internal teams, and maintain live job records while adapting to changing priorities in a fast-paced environment.

Qualifications

• Experience within service coordination, scheduling, logistics, customer service or administration would be advantageous

Responsibilities

• Scheduling and coordinating engineer visits to maximise productivity.
• Managing incoming service requests and prioritising work against agreed service levels.
• Liaising with customers, suppliers, contractors and internal teams to keep jobs moving.
• Monitoring ongoing works, resolving issues and ensuring deadlines are met.
• Maintaining accurate records and providing regular updates on live jobs.

Skills

Planning

Scheduling

Communication

Organisation

Job description

Confidential is seeking an organised and proactive Service Coordinator to join a busy operations team in Oldham, taking ownership of scheduling, planning and coordinating engineer workloads to ensure exceptional service delivery and customer satisfaction.

You will schedule visits, manage service requests, liaise with customers and internal teams, and maintain live job records while adapting to changing priorities in a fast-paced environment.