Service Planner - Hybrid Role with Growth & Training

Atlas Copco; Uddingston; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working and supportive team

Modern office with activity-based work

40 hours of training per year

Competitive benefits and pension

36-hour working week

Job summary

Atlas Copco in Scotland is seeking a Service Planner to coordinate service activities from start to finish, ensuring a smooth, efficient experience for customers while supporting field service engineers.

You will plan and schedule work, create and release service orders, manage parts availability, communicate with customers, track progress, and collaborate with engineers and internal teams. Hybrid work with on-site days in Uddingston.

Qualifications

• Experience in planning, administration, customer service or coordination.
• Strong attention to detail and ability to manage multiple priorities.
• Experience in service industry is helpful but not essential.

Responsibilities

• Plan and schedule service work to meet customer needs and deadlines.
• Create, allocate, and release service orders to engineers.
• Ensure parts and resources are available ahead of visits.
• Communicate with customers to arrange and confirm service appointments.
• Track progress of jobs and support completion, invoicing and follow-up work.
• Work closely with engineers, managers and internal teams to resolve queries and prioritise requests.
• Maintain accurate records across SAP/C4C and support contracts, purchasing and ad-hoc projects when needed.

Skills

Organised

Communication

Problem solving

Multitasking

Customer service

Tools

SAP

C4C

Microsoft Office

Job description

Atlas Copco in Scotland is seeking a Service Planner to coordinate service activities from start to finish, ensuring a smooth, efficient experience for customers while supporting field service engineers.

You will plan and schedule work, create and release service orders, manage parts availability, communicate with customers, track progress, and collaborate with engineers and internal teams. Hybrid work with on-site days in Uddingston.